Lesson Coordinator/sales and Rentals Associate

1 week ago

Victoriaville, Canada Long & McQuade Full time

**Department**
Music Lessons

**Hours**
Full-time permanent

**Availability Required**
Weekdays, Weeknights & Weekends

**Location**
648 Blvd. des Bois-Francs Sud
Victoriaville, QC
- Interview, select and provide orientation for suitable teachers
- Coordinate teacher schedules and room schedules
- Promote and market the Music Lesson Centre
- Register students and enforce attendance and payment policies
- Maintain accurate student and teacher attendance records
- Confirm and administer teacher pays
- Train and supervise lesson staff
- Manage overdue or delinquent customer lesson accounts
- Resolve student and parent problems and complaints
- Develop and coordinate group programs and classes
- Schedule and plan bi-annual student recitals
- Evaluate teachers for job effectiveness and rate increases
- Liaise with store staff to promote and market Long & McQuade products and services
- Maintain studios and studio equipment
- Regularly review Lesson Centre revenue and growth projections

**Job Requirements**
- Minimum three years of instrumental music studies in school or through private lessons
- Strong knowledge of music education
- Must be able to work weekdays, weeknights and weekends
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Proven sales and customer service skills
- Basic office administration and customer account management skills
- Ability to manage people
- Help our customers through the selling and renting of musical instruments and gear
- Define the individual needs of every customer and match those needs with the right combination of our products and services
- Demonstrate recommended products to customers and explain their features and benefits
- Answer telephone calls in a timely and professional manner
- Follow up on product orders with customers and suppliers
- Use our common sense approach with customers to troubleshoot and solve problems
- Maintain in-depth and current knowledge of our products, policies and procedures
- Attend weekly staff meetings and periodic training sessions
- Merchandise store to create an inviting environment for customers to shop
- Participate in store maintenance, warehouse duties, and other related tasks

**Job Requirements**
- Must be a musician who plays at least one instrument
- Must be able to work weekdays, weeknights and weekends
- Excellent verbal communication skills
- Positive attitude and steady composure
- Proven strong work ethic and commitment
- High levels of energy and enthusiasm
- Ability to excel in a fast-paced environment
- Ability to recommend solutions in a confident and assertive manner
- Good organizational skills and attention to detail
- Previous experience in retail or sales is an asset

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