Is Technician

**Job Description**:
Are you a passionate Information Systems Technician? Do you have experience maintaining, servicing and supporting computer hardward and office equipment? Are you passionate about providing exceptional customer service?

If so, take a look at this rewarding career opportunity working alongside a supportive and collaborative team of over 9,000 regulated health care and other professionals. We are amid a momentous time for health care in Ontario as we move to a more connected health care system through the Ontario Health Teams model of care.

**Ontario Health atHome** is looking for an exceptional IS Technician to join our Waterloo Wellington IT team.

What do we offer?

**We know wellness is supported with work-life balance.** In an inclusive culture committed to support your passion for continuous learning, growth and innovation, we offer:

- Attractive comprehensive compensation packages and benefits
- Valuable development opportunities
- Membership in a world class defined benefit pension plan

What will you do?
- Providing computer software support for Ontario Health atHome staff;
- Providing computer hardware support for Ontario Health atHome staff;
- Maintaining, servicing and supporting computer hardware and office equipment;
- Providing staff with assistance using various computer programs and office equipment;
- Evaluating, analyzing and diagnosing staff Helpdesk issues;
- Creating and supporting all user profiles in various office environments and locations;
- Providing technical support and administration for VOIP phone and voice mail systems;
- Updating inventory of IS equipment;
- Back-up of server and SQL server;
- Referring appropriate client information system software issues to HSSO;
- Taking all reasonable steps to ensure a healthy and safe work environment and participating in continuous quality improvement;
- Other duties as required.

What must you have?
- Two to three-year diploma in computer science field of study;
- Two years relevant on the job technical computer experience;
- Expert understanding of computer systems, laptops, servers, electronics, hardware and software;
- Experience with basic Windows functions, MS Office programs

What would give you the edge?
- Proficient in the operation of a personal computer in a networked environment using computer software and data entry skills;
- Effective end user trouble shooting skills;
- Human relations skills to relate with tact and courtesy to Ontario Health atHome staff, other professionals and staff of external agencies;
- Able to communicate effectively orally and in writing and is empathetic and responsive in all communications;
- Knowledge of office systems, procedures and business practices;
- Able to work effectively in a team based setting, strong planning and organizational skills, along with the ability to multi-task and respond to changing priorities, and to work independently.

Who are we?

**We are Ontario Health atHome, ready to serve every person in Ontario.** We partner with patients and caregivers, primary care providers, hospitals, long-term care and retirement homes, service providers and Ontario Health Teams, to deliver responsive, accessible, integrated, patient-centred care.

**If you’re interested **in driving excellence in care and service delivery**, and seeking an unparalleled opportunity to lead and learn, partner and connect, care and be cared for, this is your home.

Equity, Inclusion, Diversity and Anti-Racism Commitment
- We thank all applicants for their interest; however, only those selected for an interview will be contacted._