Parts and Service Manager

5 days ago

SaintGeorges, Canada Groupe JLD-Laguë Full time

JLD-Laguë Group, authorized John Deere dealerships, is recognized as a leader in sales and service of new and used equipment. The opportunity to work in a pleasant, motivating and challenging environment We have been in business for over 60 years, thanks to our 430 motivated and competent employees throughout our 16 locations. The company has experienced a strong increase in business, particularly in the last 5 years.

**ROLES**:

- Operate and manage all activities of the Parts and Service Departments as a leader towards the achievement of operational, financial and customer satisfaction objectives;
- Ensure complete control and integrity of parts inventory;
- Ensure that each team member understands his/her role and assumes his/her responsibilities;
- Develop and maximize employee skills and abilities;
- Ensure that appropriate follow-ups are made in the communication chain (with customers, between employees, between departments, between branches).

**YOU LOVE**:

- Know and understand all operations of the parts and service departments;
- Meet operational, financial and customer satisfaction objectives;
- Take the necessary actions to maximize parts sales and workshop capacity at all times (volume);
- Ensure that the team is 100% dedicated to customers, finding solutions and keeping them captive;
- Ensure sound management of parts inventories according to established standards;
- Build and develop customer relationships;
- Maximize the customer experience;
- Hire, integrate, train and develop employees;
- Communicate roles, responsibilities and expectations to employees;
- Manage performance and behavior;
- Maximize team spirit within and between departments;
- Ensure that disputes are resolved quickly in the best interests of the company;
- Ensure the cleanliness and safety of the workplace;
- Maintain healthy communication and a positive work atmosphere;
- Know and understand communications from our suppliers (Parts Bulletins, Service Bulletins, PIP, What's New, etc.);
- Other related responsibilities.

**YOU HAVE IDEALLY**:

- A college or university degree or a diploma in a field related to mechanics or parts or any other related field,
- Three years’ experience and + in a supervisory and personnel management position in an after-sales services department,
- Mechanics is your calling,
- You are passionate about agriculture, business or the industrial field,
- Bilingual (French and English) for some stores,
- Excellent aptitude for communications, coaching, planning and discipline, leadership, professional integrity and a passion for customer service

**WE OFFER**:

- Monthly and annual bonus plan based on the department results
- Group insurance after 3 months of seniority;
- A cellphone and a laptop;
- Workwear provided by the employer;
- Corporate discounts for our employees and your family
- Ongoing training for our employees offered by our in-house trainer and by John Deere.
- Come join a young and dynamic team in which it is possible for you to grow, career-wise, throughout our 16 stores in Quebec or in Ontario

Welcome to our JLD-Laguë family

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