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Team Manager- Technical Communication
2 weeks ago
Genvid is pioneering Massively, Interactive Live Events (MILEs) as a huge new category of transmedia. We provide the unique technology and services that enable this new form of cloud-based, live broadcast entertainment to be built on any of the top game engines and run on all major streaming platforms.
We believe viewers love live events, love communal experiences, and love when their participation matters. We believe the Metaverse is coming, and we’re already helping build its foundation.
We exist to power the next generation of these experiences — across gaming, sports and TV.
Our rapidly expanding workforce is composed of veterans from the video game and broader technology industries, with offices around the world. The Genvid team is extremely diverse, forward thinking, creative, and collaborative. We solve thorny problems quickly, reinvent the rules when necessary, and take pride in blazing new trails with major partners in the tech, social media, film and television, and pop culture sectors.
**Our Solution**:
Genvid Technologies is changing the face of the multi-billion-dollar livestreaming market through its proprietary technologies and related services, bringing real-time, interactive experiences to viewers of all kinds of broadcast content - even creating entirely new game-like experiences such as the recent Facebook Watch exclusive Rival Peak. With successive investment rounds in place, our well-funded company continues to grow quickly: we expect to triple in size over the next few years. Genvid’s clients include the biggest game publishers in the world, as well as video game engine creators, game consoles, streaming platforms, indie developers, Hollywood studios and other major IP holders.
Be part of the revolution of interactive broadcasting
**Team Manager
- Technical Communication**
The Technical Communication team is Genvid's client-facing enabler for technical topics.
From first-line direct support to documentation, publication and localization, the TechComm team covers the whole communication around the technical aspects of our ever evolving products.
The Team Manager
- Technical Communication will help the team formulate and implement the Documentation, Localization and Publication strategies but also establish the mission and goals to implement those strategies.
A close collaboration with Product Managers and Software Developers will allow you to guide your team in turning product specifications into reference manuals that end-users can read and understand. The Technical Communication Manager will also help the team members develop their skills and careers through mentoring and coaching as well as with regular feedback. The Technical Communications Manager also ensures that the support flow is fluid, including escalation of issues to Development teams when required.
Reporting to the SDK Technical Director, The Team Manager for Technical Communication tasks and duties are the following, but are not limited to:
- Establish and update the mission and goals for the Technical Communications team
- Lead the creation of Technical Communications
- Monitor client support and escalate to Development Teams if required
- Develop the skills and careers of their team members, through mentoring and coaching
- Track and report documentation progress
- Periodic performance reviews of all team members
Experience & Education
- Bachelor’s Degree in communication or related field
- Excellent written and verbal communication skills.
- 5+ years of experience developing and maintaining documentation for a software company.
- 5+ years of experience in technical writing and localization.
- 3+ years of Leadership/Management experience.
- 5+ years of Agile/Scrum Experience
- 1+ year(s) of experience in gaming, multimedia and/or web service industry
Assets:
- Knowledge and experience of cloud providers like AWS, Azure and GCE
- Experience with Atlassian Jira
- Creative problem-solving capabilities
- Demonstrated success autonomously managing complex projects that require input from many stakeholders
- Front-line support or Community Management experience
- Strong business acumen
- Track record of on time delivery on commitments in a collaborative mindset
- Start-up Experience
Genvid Holdings Inc and its subsidiaries is an equal opportunity employer. Genvid Holdings Inc and its subsidaries makes reasonable accommodations and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Genvid Holdings Inc and its subsidiaries conform to the spirit as well as to the letter of all applicable laws and regulations.
