Store Key Holder

We’re hiring Mastermind Toys is growing, and we want YOU to be part of our exciting journey With a customer-obsessed culture that begins with an exceptional employee experience, we’ve spent over 40 years becoming Canada’s largest specialty toy and children’s bookstore. At Mastermind Toys, we believe that _Play Comes First_

We’re looking for a dedicated **permanent part-time Keyholder** to join our location at **The Stewart Green SW Westhills Store location**. As a Keyholder, you'll create a fun and engaging experience for parents and children by delivering exceptional customer service. You'll collaborate with the team and take ownership in driving store success, profitability, and growth.

**Responsibilities**:
**Sales Assistance and Processing**
- Greet, actively approach & assist customers consistent with the Mastermind customer experience philosophy; ensure customers are always the primary focus over tasks
- Seek to understand customer needs, communicate relevant product information; be able to explain/demonstrate product use (demonstrate sound product knowledge across all product categories), age target, special features, options etc. & in-store promotions; make suggestions for additional product to enhance purchase. Inform customers of services and specials. Consistently deliver a shopping experience that is BETTER than expected
- Receive & process payments, returns, exchanges accurately & in accordance with POS procedures and customer service and sales philosophy. Complete all associated POS paperwork and balancing tasks
- Gift wrap purchase to standard
- Actively contribute to achieve team and store goals; share knowledge and contribute to positive working/shopping environment and support continuous learning (Mastermind’s Coaching Circle program)

**Store Operations**
- Complete opening store procedures that include, but are not limited to, deactivating store alarm, ensure inventory replenishment, performing an open count of registers, and ensure store is organized and ready for customers
- Conduct closing store procedures that include, but are not limited to, ensuring the sales floor is visually merchandised to company standards, delegating cleaning tasks, completing POS Day End Paperwork Checklist, performing loss prevention check of associates, and lock the store and set the alarm at the end of shifts, and escalate issues as necessary
- Participate to maintain best practice merchandising standards throughout the shift; keep store shelves fully stocked and neat; assemble product as required
- Participate in safeguarding staff, customers & product through pro-active assistance; comply with loss prevention and health and safety & emergency procedures
- May be asked to participate in the health & safety committee and/or first aider programs. Ensure personal conduct is consistent with safety and security policies
- May process inventory in and out of store in accordance with standardized procedures. May participate in inventory counts
- Participate in general store upkeep including dusting, floor, carpet, window, kitchen and bathroom cleaning. Participate (as applicable) in external walkway maintenance. Complete other duties as may be assigned from time to time
- Role requires physical effort, including prolonged periods of standing, walking (including use of stairs), bending, and lifting. May involve the use of a ladder for merchandising tasks.

**Qualifications**
- Previous retail sales experience preferred; comparable experience may be considered
- Knowledgeable in computer literacy, POS transactions
- Demonstrated ability & interest to provide exceptional quality customer focused sales assistance
- Able to project an enthusiastic, polite and welcoming demeanor
- Able to follow instructions and complete work accurately
- Demonstrated interest in Mastermind Toys product line
- Clear verbal and written communication skills
- Mastermind Toys is committed to accommodating applicants with disabilities throughout the recruitment and selection process. Upon request, Mastermind Toys will, in consultation with the applicant, determine the nature of any accommodation that may be required._
- We sincerely thank all applicants for their interest in Mastermind; however, only those selected for an interview will be contacted._

**Job Types**: Part-time, Permanent

Pay: $15.35 per year

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Work Location: In person