Director of Wellness

Job Description:
**DIRECTOR OF WELLNESS**

**Amica London**

**Full Time, Permanent**

At Amica we are united in our purpose to provide the best care in Senior Living in a supportive environment. We are setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. We are committed to enriching the lives of seniors now and as their needs change, and offer Independent Living (IL), Assisted Living (AL) and Memory Care (MC) lifestyle options. Established in 1996, we own and operate over 30 residences in British Columbia and Ontario, and continue to grow in select markets. Find out how you can become part of a team where you belong and make a real impact every day.

**JOB SUMMARY**

The Director of Wellness directs all aspects of the Wellness Department and implements, manages and evaluates nursing, infection control and other health related programs and procedures at the residence. He/she contributes to move-ins and day to day operations with regard to residents’ levels of care and health needs and provides expert advice on nursing, levels of care, practices and policies, etc.

**KEY DUTIES**

**1. Establishes, maintains and manages** the development, delivery and performance of nursing, infection control, quality assurance, risk management and other health related programs ensuring that applicable legislative guidelines, best practices and expectations are followed by**:

- Developing and implementing effective service delivery methods that capture all program elements and ensure accountability at all service levels
- Ensuring appropriate program administration, corporate alignment and legal compliance
- Assessing potential new residents for levels of physical and cognitive functioning and determining level of care within 30 days before move in or on day of move in as per Amica policy
- Developing, maintaining and implementing resident personalized plans of care
- Providing information and complaint resolution services to residents and their families
- Ordering nursing supplies and maintaining inventory
- Evaluating pharmacy services on an ongoing basis and ensuring legislative requirements are being followed utilizing the appropriate quality assurance and risk management tools (i.e. storage of narcotics and controlled substances and monthly narcotic audits)
- Maintaining complete medical and nursing records management system
- Completing and/or submitting all reports related to nursing as required by applicable legislation
- Following protocols for the investigation of team member and resident incident reports
- Evaluating the effectiveness of all aspects of health and safety policies within the community
- Contributing to the development and coordination of relevant marketing strategies for programs and services
- Responding to unplanned organizational changes
- Continually assessing the role and effectiveness of programs through internal and external performance measures
- Monitoring service delivery, identifying inefficiencies, developing process improvements and investigating and resolving problems and complaints
- Researching and monitoring current developments and trends in retirement care, nursing and infection control to ensure effectiveness, consistency and compliance
- Contributing to the development, improvement and implementation of service delivery policies, procedures and strategies

**2. Organizes and facilitates in-service and continuing education programs related to wellness and nursing.**

**3. Manages Wellness Nurses and Medication Care Partners in the Department to ensure resident care, monitoring and appropriate interaction by**:

- Forecasting staffing levels, recruiting, supervising, developing, motivating and retaining employees
- Organizing and facilitating onboarding and delegation programs for new team members in the Department
- Preparing the employee schedule within the confines of the corporate policy and collective agreement (if applicable)
- Conducting regular team meetings
- Linking individual goals to the organization’s and working with team members to set performance standards that are specific, measurable and manageable
- Disciplining employees, when necessary, within the confines of the corporate policy and collective agreement (if applicable)
- Investigating and resolving employee complaints and concerns
- Identifying employee training and development needs and opportunities to enhance performance and foster growth

**4. Fosters and maintains a strong relationship with residents and their families by**:

- Actively interacting with residents, families and guests in a professional, courteous manner
- Ensuring a hands-on approach through regular visits and assessments of residents, their personalized plans of care and progress notes
- Being available and flexible to resident and family needs, as required

**5. Actively participates as a membe