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Prep Technician- Motion Pictures Rental House

2 weeks ago

Vancouver, Canada ARRI Rental Full time

**ARRI Rental,** the premier rental house for professional motion picture Camera and Lighting equipment, is looking for a **Prep Technician **to work in our **Vancouver, Canada** office.

The Prep Technician is responsible for providing a positive client experience by offering first-class customer service and technical support. The Prep Tech must ensure equipment is ready, complete and up to QC standards for client preps. This position is responsible for pulling and prepping equipment to be used on jobs and demos, assisting with the customer prep process, scanning equipment for jobs and branch transfers, shipping and receiving of equipment and processing missing and damages. Willingness to cover duties in other departments as needed. Canadian Citizenship Required.

We seek a _positive, client-centric self-starter_ with a minimum **1-year **Camera Rental or Relevant On-set Experience. Solid knowledge of the Digital and Motion Picture Industry required. Knowledge of Digital, 35mm and 16mm motion picture cameras, lenses and accessories necessary. Knowledge of ARRI digital camera, digital cinematography and lighting products preferred. Fluent in the use of motion picture camera equipment and related accessories

**Main areas of responsibilities for this full-time role include**:

- Exceed customer expectations by offering exceptional customer service.
- Fulfill customer orders by pulling equipment from the warehouse, arranging it on the prep floor/room and conduct pre-prep to ensure all equipment is complete and in working order.
- Assist with equipment adds and drops during customer prep. Inform Client Contact of changes.
- Process the shipment of equipment by scanning all items and preparing appropriate shipping documents. Ensuring all shipping procedures are followed, review and resolve variances before final shipment.
- Process equipment returns by scanning equipment from jobs, branch transfers and vendors.
- Ensure all equipment is accounted for. Create Missing and Damage reports and notify customers and ARRI Rental staff of missing and damaged equipment.
- Assist in the process of unloading/loading trucks arriving or departing from the warehouse, shipping/receiving, etc.
- Assist with any equipment deliveries to customers or vendors for repair by driving company vehicle.

**To be considered, you must possess the following skills/abilities**:

- Exceptional customer service skills with a strong sense of urgency.
- Excellent interpersonal and communication skills in person, on the telephone and in writing.
- Positive attitude and a team player. Able and willing to cover work in other areas.
- Able to interact with tact and diplomacy in a clear, courteous and professional manner when dealing with staff and clients.
- Able to handle stressful situations professionally.
- Detail-oriented, strong organizational skills and able to handle multiple priorities and deadlines simultaneously.
- Able to identify and resolve problems in a timely manner, gather and analyze information skillfully and exhibit sound and accurate judgment.
- Able to work independently on assigned tasks and accept direction on given assignments.
- Must be computer literate and have a strong working knowledge of Microsoft Office programs especially Word, Excel, and Outlook.
- Driver’s license with clean record preferred.

**Environmental and Physical Demands**:
1. How much on-the-job time is spent in the following physical activities?

Never 0% Occasionally 1-32% Frequently 33-65% Constantly 66-100%

Standing: Constantly 66-100%

Walking: Constantly 66-100%

Sitting: Occasionally 1-32%

Talking, Hearing: Constantly 66-100%

Feeling, Fingering, Grasping: Frequently 33-65%

Climbing, Balancing: Occasionally 1-32%

Crouching, Crawling, Kneeling: Occasionally 1-32%

Reaching with Hands and Arms: Frequently 33-65%

Use of Computer keyboard and mouse: Frequently 33-65%

Tasting, Smelling: Never 0%

2. Does this job require that weight be lifted or force be exerted?

Up to 10 pounds: Constantly 66-100%

Up to 50 pounds: Frequently 33-65%

Up to 100 pounds: Occasionally 1-32%

More than 100 pounds: Occasionally 1-32%

3. Does this job have any special vision requirements?

Looking at a Computer monitor: Frequently 33-65%

Color Vision (identify and distinguish colors) : Occasionally 1-32%

Peripheral, Depth Perception: Occasionally 1-32%

Close Vision: Occasionally 1-32%

Ability to Adjust Focus: Occasionally 1-32%

4. How much exposure does this job have to the following environmental conditions?

Blood, Body Fluid: Never 0%

Toxic Chemicals: Occasionally 1-32%

Moving Parts : Never 0%

Electrical Shock Risk: Occasionally 1-32%

Explosives: Never 0%

Fumes: Occasionally 1-32%

Extreme Cold (non-weather): Never 0%

Extreme Heat (non-weather): Never 0%

Severe Hot Weather: Never 0%

Severe Cold Weather: Never 0%

5. How much noise is typical for this job's work environment?

Very Quiet (Example: Forest trail, isolation booth for hearing test)

Quiet