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International Freight Forwarding Specialist-国际货运代理专员

2 weeks ago

Lachine, Canada New Direction Canada Inc. Full time

Join Fengye Logistics (丰业国际航运公司), a leading international freight forwarding company committed to delivering "Professional, Safe, and Effective" logistics solutions worldwide. We serve as a critical link in global supply chains, and our comprehensive services include air and ocean freight, customs clearance, warehousing, and specialized e-commerce, ensuring seamless global trade for our diverse clientele. Job Summary: **What You Will Do**: - Coordinate and oversee all aspects of international freight operations, including air and ocean import/export shipments. - Act as a primary liaison between clients, carriers, customs brokers, and overseas agents to ensure smooth communication and operational flow. - Prepare, review, and process all necessary shipping documentation, such as Bills of Lading (B/L), Air Waybills (AWB), and customs declarations, ensuring accuracy and compliance. - Proactively track and trace shipments, providing timely and accurate updates to clients regarding their cargo status. - Manage freight bookings, negotiate rates with carriers, and cultivate strong vendor relationships to secure optimal shipping solutions. - Ensure strict adherence to international shipping regulations, trade compliance laws, and customs procedures to prevent delays or penalties. - Address client inquiries, resolve operational issues, and provide exceptional customer service throughout the shipping process. - Utilize and maintain proficiency in logistics software and internal systems to streamline operations and enhance efficiency. - Provide support for specialized services, including Amazon FBA preparation and broader e-commerce fulfillment, as required. - Assist the sales team in providing logistics solutions and cost quotations. **What You Will Bring**: - **Education**: Education in Logistics, Supply Chain Management, International Trade, or a closely related field; equivalent practical experience will also be considered. (Bachelor degree or above will be a big plus). - **Experience**: Prior experience in international freight forwarding sales, customs clearance, or logistics processes is preferred. Proven experience in international freight operations (air/ocean/rail) is preferred. - **Skills**: Strong understanding of international trade terms (e.g., FOB, DDP, EXW) and basic customs procedures. Excellent communication, negotiation, and interpersonal skills. Demonstrated problem-solving abilities and attention to detail. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). (Experience with ERP/OMS/WMS systems will be a big plus). - **Language**: Mandarin is required. Fluent in English (reading and writing) and work-required level in French. - **Attributes**: Meticulous, strong sense of responsibility, and ability to work under certain pressure. **Salary**: - Competitive hourly rate of $20-$30 - Additional performance bonuses 丰业国际航运公司（Fengye Logistics）是一家致力于提供“专业、安全、高效”全球物流解决方案的国际货运代理公司。我们是全球供应链中的关键一环，同时我们的综合服务涵盖空运、海运、清关、仓储以及专业的电商服务，确保为全球多元客户提供无缝的国际贸易体验。 职位概述: 我们正在寻找一位积极主动、注重细节的国际货运代理专员，负责管理和协调国际货运（空运和海运）的端到端流程。此职位对于确保货物高效、合规、经济地送达全球客户至关重要。理想的候选人应具备强大的组织能力、以客户为中心的服务意识和积极解决问题的能力。 **主要职责**: - 协调并监督国际货运操作的各个环节，包括空运和海运的进出口货物。 - 作为客户、承运商、报关行和海外代理之间的主要联络人，确保顺畅的沟通和操作流程。 - 准备、审核和处理所有必要的运输文件，如提单（B/L）、空运单（AWB）和报关单，确保准确性和合规性。 - 主动跟踪和追踪货物状态，及时、准确地向客户提供货物更新信息。 - 管理货运预订，与承运商进行运费谈判，并培养良好的供应商关系以获得最佳运输方案。 - 确保严格遵守国际航运法规、贸易合规法律和海关程序，以避免延误或罚款。 - 处理客户咨询，解决操作中出现的问题，并在整个运输过程中提供卓越的客户服务。 - 熟练运用物流软件和内部系统，以简化操作并提高效率。 - 根据需要支持专业服务，包括亚马逊FBA预处理和更广泛的电商履约服务。 - 协助销售团队提供物流解决方案与成本报价。 **任职要求**: - **教育背景：** 物流、供应链管理、国际贸易或相关专业；同等工作经验亦可考虑 （本科及以上学历优先）。 - **经验：** 有国际货代销售经验，熟悉海关清关/物流等流程者优先。有国际货运操作经验者优先（空运/海运/铁路）。 - **技能：** 熟悉国际贸易术语（如FOB、DDP、EXW等）及基本海关流程。具备出色的沟通、谈判和人际交往能力。展现出解决问题的能力和对细节的关注。熟练使用Microsoft Office套件（Word、Excel、Outlook）（会用ERP/OMS/WMS系统者优先）。 - **语言：** 要求会普通话。英语（读写）流利，法语需达到业务所需能力。 - **性格：** 工作细致、责任心强，能承受一定的工作压力。 - **其他：** 有客户资源或独立开发能力者优先。熟悉CLVS、Type 86/Type 21、FBA等相关清关与派送流程者优先。 **薪资**: - 有竞争力的薪资：20-30元/小时 - 另设绩效奖金 Pay: $20.00-$30.00 per hour Expected hours: 35 - 40 per week Additional pay: - Bonus pay **Benefits**: - Company events - On-site parking Schedule: - Monday to Friday **Experience**: - International Freight Operations: 1 year (preferred) **Language**: - Mandarin (required) Work Location: In person