Receptionist & Clerk - 6 Months Full-time Contract

**Requisition Number**: 1213

**Terms of Employment**: 6 Months**

**Location**: York Cemetery

**Employment Address**: 160 Beecroft Rd, Toronto, ON M2N 5Z5

**Hours of Work**:

- Monday to Saturday with Wednesday off - 8:00 am to 4:30 pm
- 8:30 am to 5:00 pm - May be required based on operational needs and when covering full day reception

**Vacancy**: 1

**Language**: English

**Hiring Range**: $26.31 to $28.31 per hour

**About Mount Pleasant Group**:
Mount Pleasant Group (MPG) is a not-for-profit organization that has been dedicated to serving families in the Greater Toronto Area since 1826. MPG comprises of two affiliated entities: the Mount Pleasant Group of Cemeteries (MPGC) and Canadian Memorial Services (CMS). Together, they deliver comprehensive death care services with compassion and professionalism. MPGC owns and operates ten cemeteries and four crematoriums across the GTA, while CMS provides funeral services at nine locations, including funeral centres within MPGC cemeteries and standalone facilities known as The Simple Alternative. As a trusted community partner and environmental steward, MPG is committed to innovation, leveraging new trends and advancements in technology while upholding our long-standing values. Our team takes pride in the meaningful work we do every day, helping families navigate life's most challenging moments with care and respect.

**Our Vision**: A world where dignified, inclusive, innovative and trustworthy death-related planning and care are accessible to everyone.

**Our Mission**: MPG will serve the diverse clients and communities of yesterday, today and tomorrow with excellence and compassion to meet all their death care needs.

**Our Values**: Inclusiveness - Transparency - Innovation - Dependability - Compassion

**About the Position**:
We are looking for a** Receptionist & Clerk** to join our team at** York Cemetery.**

**Visitor Experience & Front Desk Management**
- Create a warm, professional, and inclusive first impression for all visitors, ensuring accessibility for all and addressing individual needs.
- Answer a high volume of phone calls, providing accurate and helpful information or redirecting inquiries to the appropriate staff.
- Determine the purpose of visits, answer general questions, and provide clear directions or connect clients with specific resources.
- Maintain the cleanliness, organization, and welcoming appearance of the reception area and adjacent spaces.
- Monitor visitor sign-ins and ensure security protocols are followed when necessary.
- Perform opening and closing duties which include turning on and off lights, setting up coffee and water stations for guests, and opening all entrances and exits.

**Client Communication & Correspondence**
- Communicate effectively and respectfully with diverse clients, staff, and visitors, ensuring a positive and supportive experience.
- Monitor and manage the site’s inbox, responding to inquiries or forwarding messages promptly and accurately.
- Assist with scheduling and preparing for meetings, events, and other activities, ensuring logístical needs (e.g., materials, technology) are met.
- Create and/or upload service signage in accordance with scheduled activities in the building.
- Handle sensitive information and client data with the utmost discretion, maintaining confidentiality in all interactions.

**Memorials & Documentation Processing**
- Process memorial orders, including creating documents, receipts, invoices, foundation orders, and setting orders.
- Manage tracking and dealer approvals for all memorial orders.
- Finalize arrangements, interment rights and records documents, such as transfers and allocations, ensuring accuracy and completeness.
- Scan, index, and maintain all relevant documents, following the organization’s document retention policies to ensure proper handling, storage, and confidentiality of sensitive materials.

**Cemetery Office Administration & Inventory Management**
- Create and process purchase orders for various supplies and services.
- Monitor stock levels of collateral materials, cremation urns, wreaths, and other office supplies coordinating timely replenishment to support smooth day-to-day operations.
- Track temporary bronze markers and temporary wooden memorials, ensuring proper record maintenance and timely removal.

**Financial & Reporting Support**
- Process client payments, generate receipts, and prepare invoices with attention to detail and accuracy to support smooth financial transactions.
- Reconcile daily transactions, prepare bank deposits, and generate various financial and operational reports, such as prepaid accounts paid-in-full reports and utilized prepaid reports, ensuring transparency and accountability in all financial matters.
- Maintain, update, and track accounts receivable files to ensure that client records are accurate and that payments are processed in a timely manner.
- Reconcile petty cash and coordinate banking tasks, such as deposits