Program Associate, Warden's Office

**Date Posted**:08/22/2025
**Req ID**: 44922
**Faculty/Division**: VP & Provost
**Department**: Hart House
**Campus**: St. George (Downtown Toronto)
**Position Number**: 00058294

**Description**:
**About us**:
Hart House is a centre for experiential education outside the classroom at the University of Toronto. Since it opened in 1919, Hart House functions as a place where students, faculty, staff, alumni and members of the broader community can connect with each other and the world. Through an array of cocurricular programming in the arts, dialogue and wellness, Hart House works with local and international partners to foster community and to create innovative learning opportunities for students. Hart House operates from a historic facility on the St. George campus, as well as a 150-acre farm in Caledon, Ontario, offering a wide range of services through a social enterprise model that generates revenue to support its student-focused programming on all three University of Toronto campuses.

The Warden’s Office drives the strategic direction of Hart House, ensuring responsible and responsive governance, creating and maintaining partnerships and collaborations, overseeing all of the business and program activities of the House, and representing Hart House to the broader University of Toronto community and beyond. We work within the Hart House Strategic Plan to drive activity around these core commitments:

- Encourage students to explore who they are and who they aspire to be through the arts, dialogue and wellness
- Offer students rich experiential learning opportunities
- Deepen student engagement with local and global communities and issues
- Steward Hart House resources and relationships carefully and creatively to meet the challenges of today and the opportunities of tomorrow.

**Your opportunity**:
Reporting to the Director, Strategic Initiatives and the Warden, the Program Associate (PA) at Hart House coordinates and delivers events and programs, and supports with strategic initiatives as directed by the Warden's Office. This role manages logístical aspects of programming, including booking spaces, arranging catering, ensuring appropriate promotion and registration processes, and handling related expenses. The PA implements plans and process improvements for student services, gathers and analyzes feedback, and provides consistent administration of support services. The Program Associate also liaises with internal and external stakeholders to coordinate schedules, resources, and communications, while developing and maintaining marketing materials and digital content. Administrative duties include preparing reports, taking meeting minutes, and organizing materials in compliance with policies and guidelines. The role also involves directing, training, and coaching casual staff and work-study students, fostering positive working relationships, and making referrals to appropriate resources to promote safety and well-being.

**Your responsibilities will include**:

- Determining logístical details and activities for events and/or programming
- Implementing plans and process improvements for program and service activities
- Coordinating tasks for projects and other strategic initiatives with stakeholders
- Liaising with internal and external contacts to coordinate the execution of seminars and workshops
- Liaising with internal contacts to ensure consistent administration of embedded student support services
- Developing content for marketing and/or promotional materials
- Disseminating program and/or services information
- Collating and organizing data for various reports

**Essential Qualifications**:

- Bachelor's Degree or acceptable combination of equivalent experience
- Minimum two years of related experience in program management, implementation and assessment, preferably within a post-secondary institution or the non-profit sector in a social justice organization
- Minimum 1-2 years related experience in a student services environment
- Ability to relate well with students, internal partners and external stakeholders
- Demonstrated commitment to equity, diversity and inclusion in all work responsibilities and in collaborative workplace practices
- Ability to work collaboratively with colleagues to provide high-quality service to clients/customers
- Excellent attention to detail, organizational skills and ability to manage priorities and competing deadlines in a fast-paced environment
- Excellent communication skills, verbal and written
- Proven team player

**Assets (Nonessential)**:

- Awareness of campus systems and organizations, and the University's policies and procedures as they relate to student life, is strongly preferred

**To be successful in this role, you will be**:

- Communicator
- Goal-oriented
- Multi-tasker
- Organized
- Resourceful
- Team player

**Notes**:

- This is an approximately **2-year term** position
- This role is currently eligible for a hybrid work arrangement, pursuant t