Department Supervisor

1 week ago

Concord, Canada ScopeCare Full time

**Job Overview**
We are seeking a dedicated and experienced Repair Department Supervisor to join our team. In this role, you will be responsible for overseeing daily operations within the service department, ensuring that Production and Quality targets are met while providing exceptional team guidance. You will lead a team of repair service technicians, fostering a positive work environment and driving performance through effective management and support.

**Duties**
- Supervise daily repair department operations to ensure efficiency and productivity.
- Train, mentor, and develop team members to enhance their skills and performance.
- Maintain high standards of customer service by addressing customer inquiries and resolving issues promptly.
- Conduct regular performance evaluations and provide constructive feedback to team members.
- Collaborate with upper management on service flow efficiency and quality management systems.
- Utilize strong organizational skills to manage multiple tasks effectively.
- Maintain a safe working environment.
- Maintain a Consistent high level of quality.
- Maintain the specified repair turn times.
- Distributing the repair work to technicians.
- Maintain maximum efficiencies within the service department.
- Compiling the repair quotations.
- Assessing supplier components and overall quality of components

**Quality control**
- Accessing the image quality and functionality of a repaired endoscope.
- Testing the optical and physical parameters.
- Performing the final quality check list.
- Completing the Quality Control Documents.
- Assist with repairs when volume is high.
- On-site product assessments in healthcare facilities.

**Technical Skills**
- Ability to read technical drawings.
- Ability to follow work instructions.
- Ability to work with precision.
- Ability to work with a microscope.
- Ability to use a soldering iron.
- Excellent hand eye coordination.
- Must be able to stay organized.
- Laser welding (training provided)
- Ability to diagnose and problem solve

Join us as we strive for excellence in our department, ensuring both our team members and customers have the best experience possible. We look forward to welcoming a new leader who is ready to make an impact

Pay: From $70,000.00 per year

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- RRSP match
- Tuition reimbursement
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

Ability to commute/relocate:

- Concord, ON L4K 2N6: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have a minimum of 3 years of work experience in the medical device industry or service/repair of medical equipment?
- Do you have experience managing or supervising a team or group of technicians?
- Do you have a vehicle to commute daily to Vaughan and are you capable of occasional travel to perform on-site assessment in hospital environments?

**Experience**:

- medical device: 3 years (required)

**Language**:

- English (required)

**Location**:

- Concord, ON L4K 2N6 (preferred)

Work Location: In person

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