Admin Support Worker

**Title**:Admin Support Worker

**Position Status**:Full-Time

**Salary**:$33,500 - $44,800 per year

**Program**:Integrated Youth Services (IYS)

**Location**:Community YMCA, 2269 Gottingen Street, Halifax, NS

**Reports to**:GM of Youth Leadership & Development

**There is potential inside all of us - we all have it in us to shine.**

Every charity exists to help solve a problem - our charity exists to help solve many problems, from childcare shortages, social isolation, mental health issues, access to wellness, and more. Today, our network is spread across 100+ program locations in HRM and the province, meeting the most urgent needs of our communities in mental health supports, accessible childcare, supporting an increasing immigrant population, safe spaces for youth to grow and lead, helping to navigate a precarious labour market, delivering wellness programming for all, and creating community for isolated older adults.

We give people the tools, encouragement, and safe space to discover their inner strength. When they know someone’s in their corner, with unconditional support, they realize they can do more than they thought possible. It’s your support, expertise, and guidance that helps people ignite their full potential and shape our neighbourhoods into vibrant and healthy communities.

**With us at their side, they can Shine On.**

As part of your total compensation:

- Receive a complimentary YMCA membership to our Health & Fitness facilities
- Access to Y at Home, where you can participate in fitness programs from your own home
- Discounts on YMCA childcare and camp programs
- Three (3) weeks’ vacation entitlement and paid wellness days
- Comprehensive benefits package and pension
- Complimentary wellbeing and counselling services

**About the role**:
Integrated Youth Services (IYS) is a dynamic international and pan-Canadian movement that aims to transform how youth access and receive services for substance use, mental health issues, and other key challenges. Operating within a community-led, partnership-based model, Integrated Youth Services-Nova Scotia (IYS-NS) will offer young people and their caregivers a range of in-person and virtual services, programs, and support, in one convenient location. In doing so, IYS-NS sites will provide a coordinated response that puts youth and caregivers at the center.

The IYS-NS site Administrative Support Worker provides reception duties and administrative and organizational support to the GM, core site staff members and other team members as assigned.

**In this role, you will**:

- Embrace a wholistic approach to youth well-being, informed by the Pan-Canadian Guiding Principles of IYS, the social determinants of health, and the principles of equity, diversity, inclusion, reconciliation, accessibility, and anti-racism (EDIRA).
- Provide reception duties, creating a warm and welcoming atmosphere for youth and caregivers.
- Direct clients and program participants and notify staff of people waiting to see them.
- Answer phone calls, relay messages, and refer callers, with follow-up as appropriate.
- Communicate with youth, families, staff, community partners, suppliers, service personnel, etc.
- Maintain supply of snacks and beverages in the waiting area.
- Handle sensitive and challenging situations with discretion, tact, confidentiality, and a non-judgmental approach.
- Book and handle administrative details for clinics, events and meetings (including rooms, communications, supplies & materials, equipment, catering, etc. as required).
- Provide general typing and data entry (reports, minutes, notes, letters, etc).
- Establish and maintain office filing system, manuals and records to ensure efficient storage and retrieval of material.
- Maintain databases and identifies and troubleshoots issues that arise.
- Manage inventory of supplies and places orders as required.
- Maintain site team communications.

**Education and skills qualifications**:

- Graduate from a recognized Office Administration, Business or Secretarial Diploma Program required.
- Completion of training in Medical Terminology considered an asset.
- Minimum 1 year of relevant experience required; 2 years preferred.
- Experience and skill in relating to adolescents and young adults strongly preferred.
- Strong working knowledge of Windows, MS Office (Word, Excel, Access, Outlook, etc.), Internet, and database programs required.
- Good working knowledge of office equipment (e.g., facsimile, copier/printer/scanner) required.
- Proven time management and problem-solving skills.
- Excellent organizational skills, strong communication (verbal & written) and interpersonal skills.
- Ability to prioritize and be flexible in the management of workloads; function effectively in a stressful environment with multiple deadlines and concurrent activities.
- Demonstrates initiative; self-motivated and able to work with mínimal supervision.
- Demonstrates high regard for quality, accuracy and attention