1st Level Support Agent

7 days ago

Ottawa, Canada NSERC Full time

**Selection Process Number**:

- 8969002-C**Location of Position**:

- Ottawa, ON**Job Status**:

- Term appointment**Job Category**:

- Information and Innovation Solutions /**Directorate**:

- Common Administrative Services (CASD)**Division**:

- Information and Innovation Solutions (IIS)**Number of Positions Being Staffed**:

- 1**Classification**:

- GR-04**Security Clearance Required**:

- Reliability**Salary**:

- $62,914 - $74,015 per year**Language Requirements**:

- Various / Multiple Language Profiles**Open To**:

- Anyone legally entitled to work in Canada who are currently residing in Canada.**Work Arrangement**:

- N/A**Closing Date**:

- January 3, 2025**Special posting considerations**:
This position falls within a directorate that provides common services to two funding agencies: the Natural Sciences and Engineering Research Council of Canada (NSERC) and the Social Sciences and Humanities Research Council of Canada (SSHRC).

***:
**Who we are**:
The Natural Sciences and Engineering Research Council of Canada (NSERC) is Canada’s largest funder of science and engineering. A career at NSERC means supporting the visionaries, explorers and innovators who are searching for the scientific and technical breakthroughs that will advance knowledge, improve the lives of Canadians and transform the world for the better.

At the Social Sciences and Humanities Research Council of Canada (SSHRC), we bring together the research community, as well as the public, private and not-for-profit sectors, in contributing knowledge, talent and expertise to build a better future for Canada and the world. SSHRC is seeking talented professionals passionate about Canadian research and the value it brings to society.

Visit our career page at NSERC or SSHRC to learn more about why you should join our agency.

**What you will do**:
***:
**What you need to succeed**:
**Education**:

- Successful completion of one year of post-secondary educational program in computer science, information technology or in a field of study related to the position, or an acceptable combination of education, training, or experience.
- Foreign Credential Validation against Canadian Standards

**Experience**:

- Experience in troubleshooting microcomputer (e.g. desktop, laptop) hardware, peripherals and software problems
- Experience in preparing basic system documentation, reports, and correspondence
- Experience in troubleshooting audio-visual/video-conferencing solutions

**Knowledge**:

- Knowledge of IT service management tools and processes
- Knowledge of a PC/LAN environment and various office automation products
- Understanding of informatics related technologies and techniques
- Knowledge of industry trends, developments and techniques

**Competencies**:

- Using equipment and tools and working with computer technology
- Ability to demonstrate technical expertise
- Ability to work within tight timelines and adapt to changing priorities
- Identification and analysis of clients needs
- Effective oral and written communication
- Show initiative and being action-oriented to achieve results
- Respecting others
- Diplomacy

**Equity, diversity and inclusion**

We are committed to inclusive and barrier-free recruitment to create a workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

***:
**Accommodation**:

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