IT Quality Analyst

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi’s Mission and Value Proposition explain what we do and Strategy explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve.

The IT Quality Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

**Responsibilities**:

- Conducts a variety of moderately complex process monitoring, product evaluation and audit assignments; reports issues and makes recommendations for solutions.
- Ensures project standards and procedures exist, are fully clearly documented and followed throughout the software development life cycle; makes recommendations for enhanced documentation.
- Monitors products for conformance to standards; monitors processes for conformance to procedures.
- Documents findings and performs preliminary root causes analyses to provide recommended improvements.
- Ensures all corrective actions are assigned, documented and completed.
- Verifies traceability in project work products.
- Gathers, maintains and creates reports on quality metrics.
- Exhibits good understanding of procedures and concepts within own technical area and a basic knowledge of these elements in other areas.
- Requires basic understanding of how own area integrates within IT Quality to achieve objectives.
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
- Provides informal guidance to new team members.
- Performs other duties and functions as assigned.

**Qualifications**:

- 2+ years Quality Assurance (QA) experience in the Financial Service industry preferred
- Experience in requirement reviews & able to identify, communicate and document discrepancies.
- Understanding of QA within the Software Development Lifecycle (SDLC) and QA methodologies
- Understanding of Quality Processes
- Demonstrated logical analysis skills, attention to detail and problem solving Proven ability to work to deadlines.
- Consistently demonstrates clear and concise written and verbal communication skills
- QA Experience in defining, designing & executing test cases

**Education**:

- Bachelor’s/University degree or equivalent experience**Job Family Group**:
Technology
- **Job Family**:
Technology Quality
- **Time Type**:
Full time
- **Primary Location Full Time Salary Range**:
$79,320.00 - $110,680.00
- **Most Relevant Skills**

Please see the requirements listed above.
- **Other Relevant Skills**

For complementary skills, please see above and/or contact the recruiter.-
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