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Front Desk Supervisor

3 weeks ago

SaintBrunodeMontarville, Canada Groupe SKYSPA Full time

**JOIN US AND BE PART OF THIS UNIQUE ADVENTURE**

Are you a natural leader, passionate about excellence and well-being? Do you have a talent for communication and inspiring a dynamic team, while delivering an exceptional customer experience? This opportunity is waiting for you

**YOUR MISSION**

As the Front Desk Supervisor of the establishment, you will be responsible for guiding and fostering the engagement of a team of approximately 20 employees. Reporting to the Director of Operations, you will be a true ambassador of our values of excellence and warmth, ensuring the smooth running of daily operations and strong team cohesion, all while delivering an exceptional guest experience.

This is a permanent, full-time position (40 hours/week), from Tuesday to Saturday.

**YOUR ROLE**
- Lead, inspire, and engage your team in a refined and stimulating environment
- Oversee recruitment, training, and performance evaluations of your team members
- Ensure smooth operations while maintaining unmatched service standards
- Provide a warm welcome, manage appointments efficiently, and ensure a memorable guest experience
- Handle guest complaints and client files with care, empathy, and professionalism
- Work closely with the spa, site operations, restaurant, and maintenance teams to create unforgettable moments
- Embody the company’s values and inspire excellence every day

**YOUR QUALITIES**
- 2 to 3 years of experience in team management in an environment where elegance and service quality are top priorities
- College diploma (DEC) or equivalent
- Bilingual in English and French, both spoken and written
- Experience in Spa, Hospitality, or Tourism (a major asset)
- Inspiring leadership with the ability to mobilize and motivate a team with great autonomy and initiative
- Strong organizational, problem-solving, and decision-making skills
- Flexible schedule to meet business needs
- Excellent interpersonal skills and attentive listening

**WHAT IT MEANS TO WORK WITH US**
- Free access to our 4 spas for you and a guest, starting on Day 1
- Generous discounts on all our treatments
- Group insurance, telemedicine, flexible schedules, and more
- A positive work environment surrounded by people who collaborate to achieve business results
- A people-centered company culture focused on employee well-being