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Transportation Coordinator
3 weeks ago
How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network
Headquartered in Thornhill Ontario, we are a premier network of 22 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area.
Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.
Our **Mercedes-Benz Oakville **Luxury Dealership is looking for a **Transportation Coordinator** to join our amazing team
**Job Purpose**
The Transportation Coordinator is responsible for the organizing and monitoring of loaner vehicles, rental vehicles, shuttles and our corporate Uber accounts. This position will assist customers with their transportation needs and work closely with the Service and Sales Departments to ensure that all forms of transportation are well documented and accounted for. The Transportation Coordinator ensures mobility of our clients in a professional, friendly and efficient manner, and provides daily updates to management.
**Responsibilities**
- Speak with all customers requiring transportation and make sure their needs are met in a friendly and helpful manner.
- Work with Service Consultants to determine what form of transportation the customer needs.
- Maintain and control loaner vehicles and ensure all documentation(mileage, gas, etc) is up to date and filled out correctly on the loaner contract.
- Ensure all loaners are washed, clean and presentable at all times and ready for the next customer to use.
- Perform walk-around of loaners with customers to document any damage before vehicle leavesthe and when vehicle returns.
- Perform daily loaner log spreadsheet and distribute to General Manager and Service Managers daily, and all Managers once a week.
- Work with Service Consultants to ensure all information on the loaner log is up to date and accurate.
- Ensure that any outstanding gas charges, 407 charges and parking tickets and brought to the attention of Management to ensure
- payment is arranged with client driving loaner vehicle during that time.
- Organize shuttle and Uber rides for clients fopick-updrop off and pick up.
- Work with Service Lot Attendants and Service Consultants to determine when the customer will be arriving at the dealership to pick up their vehicle and ensure vehicle is washed, and in the drive through ready for when customer arrives.
- Assist with other duties, as assigned by the direct manager.
**Qualifications**
- High school diploma or equivalent.
- Strong knowledge of Microsoft Office products, including Excel, MS Word, and Outlook.
- Excellent communication skills and customer service. Including written and verbal skills to communicate with all Service Consultants and Management.
- Previous experience in a customer service role.
- Ability to maintain filing systems and database.
- Professional appearance & friendly disposition.
- Ability to work efficiently in a high-pressure environment.
- Experience using dealership related software is preferred.
**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.
**Benefits**
- Competitive salary
- Excellent Group Benefits package.
- Group RRSP Contribution program.
- Work/life balance.
- Training and support programs.
- Boot and tool allowance.
- Tuition reimbursement program.
**APPLY FOR A REWARDING CAREER TODAY**
We thank all applicants for their response; however only those considered for an interview will be contacted.
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