Member Services Specialist

1 week ago

St Marys, Canada Veterinary Purchasing Co. Ltd. Full time

**_Veterinary Purchasing Co. Ltd. (VP) _**_located in St. Marys, Ontario, is the largest Veterinary Owned Distributor in Ontario. Our primary purpose is to ensure that Veterinarians have the supplies they need to provide healthcare to our furry friends. We are currently looking to add a dynamic individual to our Member Services Team for the position of:_

**Member Services Specialist**

**Essential Duties & Responsibilities**:

- Pro-active practice visits to foster relationships with our members
- Regular travel required for management of geographical call cycle
- Serve as a voice for our members, bringing back field information to be utilized internally to better serve them
- Liaise with members and answer all questions and concerns efficiently and professionally
- Provide initial practice needs assessment and support plan to assist practices in goals
- Offer one-on-one consultations with practice owners and managers as requested
- Develop and facilitate workshops for member practices in both live and virtual formats
- Attend conferences and assist in staffing booths and providing live support
- Prepare and submit regular KPIs (key performance indicators)
- Maintain up to date records of field visits and practice consults
- Keep abreast of industry trends and developments
- Demonstrate a commitment to the organization's core values of service, care, respect, integrity, and community by incorporating these principles into daily work, decision-making, and interactions with colleagues, and members.

Skills and knowledge required:

- 5 years of direct experience in the veterinary industry
- Familiar with veterinary concepts, practices and procedures
- Extensive experience and judgment to plan and accomplish goals
- Excellent written/oral communication skills
- Excellent problem solving and decision making
- Organization/time management
- The ability to be flexible with hours and travel regularly
- The ability to establish and maintain professional networks and connections
- Knowledge of Practice Information Management Software (PIMS) an asset

**Why Choose VP**:

- 100% Employer paid Health and Dental Benefit premiums
- RRSP Top-up Program
- Paid Time off to Volunteer
- Pension Plan
- Competitive Salary
- Proud to support the Local St. Marys Community

**Location**:
**How to Apply**:
**Application Deadline**: Monday, February 3rd, 2025

We thank all applicants for their interest; however, only those chosen for an interview will be acknowledged. No phone calls, please.

Successful applicants will also be required to complete a criminal background check.

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