Learning Services Assistant

**Learning Services Assistant - FHLS - Support Appendix D**
- (34360)

**Find Your Spot at Humber**

At Humber, we are a vibrant, diverse community of professionals dedicated to providing an exceptional learning experience for our students. Through our strategic vision and exciting new brand Builders of Brilliance we are co-constructing a new model of polytechnic education for Ontario, Canada, and the world. We are committed to ensuring Humber offers the right programs, with the most effective teaching and learning approaches, to prepare exceptional leaders for our industries and communities.

To achieve our vision, we take finding and developing the right talent very seriously. We offer a collegial, collaborative, inclusive environment in which each individual is supported to grow and bring their best each day.

If you are excited by the prospect of contributing to our vision for learning, if you would like to be part of building a new model of polytechnic education, of ‘building brilliance’, in one of Canada’s preeminent higher education institutions, then here is your opportunity to join our dynamic team.

**Job Details**:
**Position Title**:Learning Services Assistant
**Status**: Appendix D Contract (Until August 2026)
**Hours**: 37.5 hours per week
**Program/Department**: Faculty of Health & Life Sciences
**Campus/Location**:North Campus

**Salary**: FT Support Payband D
**Salary Range**: $26.77 - $31.01
**Starting Salary**: $26.77
Progression through the payband is in accordance with the increments in the payband as outline in the Full-Time Support Staff Collective Agreement based on actual service in the payband.

**About the Faculty of Health & Life Sciences at Humber**:
The Faculty of Health and Life Sciences is committed to sharing knowledge and experience with students to help them become skilled, adaptable, compassionate and career ready graduates. Our faculty experts reinforce excellence and a commitment to social justice and transformation as students learn to work across a range of careers in the healthcare and wellness fields. Teaching and learning is student-centred with emphasis on technological innovation, diversity and integrated community and clinical industry collaborations.

**About the Learning Services Assistant Role**:
Reporting to the Operations Manager, the Learning Services Assistant is the first point of contact for the Faculty of Health & Life Sciences (FHLS) and the main priority of this role is to provide outstanding frontline customer service and clerical support.

The Learning Services Assistant handles in person and telephone inquiries regarding FHLS program information and student support services and provides clerical support to the Centre for Innovation in Health & Wellness (CIHW), Continuous Professional Learning (CPL), Work Integrated Learning (WIL), FHLS Operations and student advising. In addition, the role liaises with faculty and staff, applicants and the Humber community. The volume and diversity of students encountered enhances the customer service requirements of this role.

The Learning Services Assistant maintains a professional office environment by coordinating incoming and outgoing mail, schedules daily courier needs, maintains office supplies, trouble shoots photocopier issues and repairs, ensures the mailroom, the general office and kitchen area are organized and places maintenance calls as needed. Clerical duties include but at are not limited to, communicating class cancellations, mid-term and final grade deadlines, assisting with the distribution and collection of surveys and expedites internal deliveries to the test centre, human resources and finance, manages assignment mailboxes and assists with special events; booking of boardrooms and orders catering when required. The Learning Services Assistant also provides back up for other staff and may work on a variety of projects and initiatives as needed. Due to the nature of faculty operations this is full time, in person position.

**About You**:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success If this sounds like you, keep reading:
**What you bring to the role**:

- 2-year diploma or equivalent from a recognized educational institution in a related area such as education, business, or administration.
- The incumbent must have a minimum of 1-year related experience (Note: Work Integrated Learning will be considered)
- Strong oral and written communication skills
- Experience working in a busy office environment and the ability to manage multiple tasks simultaneously
- Ability to work in a diverse, dynamic, and multicultural environment
- Experience working with student information systems and/or relatively complex computer information systems
- Ability to take direction and work independently
- Proficient knowledge of MS Office Suite
- High degree of attention and focus to detail

We thank you for your