Cashier

**POSITION OVERVIEW**

The cashier is responsible for providing excellent service to guests while efficiently and accurately handling payment transactions. Exceptional interpersonal skills, attention to detail, and ability to work in a fast-paced environment are essential for success in this role.

**RESPONSIBILITIES**

∙Greet and welcome customers in a friendly and professional way, ensuring a positive first and/or last impression for the establishment.

∙Accurately process cash, credit card, and digital (tap, phone-based) payment transactions using the operation’s POS system and delivery systems, maintaining a high level of accuracy and attention to detail.

∙Calculate and provide customers with correct change and receipts, ensuring transparency and accountability in all financial transactions.

∙Handle customer inquiries, resolve complaints or issues promptly and courteously, and escalate matters to the supervisor or manager when necessary.

∙Maintain a clean and organized cashier station, including cash drawer and surrounding areas, to ensure a visually appealing and efficient work environment.

∙Collaborate with the kitchen and restaurant staff to ensure timely and accurate order processing and communicate any special requests or modifications effectively.

∙Stay up to date with menu items, pricing, and promotions to accurately answer customer questions and make suggestions when required.

∙Adhere to all company policies and procedures, including cash handling protocols, safety and security measures, and food safety regulations.

∙Assist in other front-of-house tasks as needed, including seating guests, answering the phone and assisting with to-go orders.

∙Continuously strive to improve customer service by seeking feedback, staying updated on industry trends and implementing best practices.

**QUALIFICATIONS**

∙Previous experience in a cash-handling role, preferably in a restaurant or hospitality setting.

∙Excellent mathematical and numerical skills, with the ability to handle cash transactions accurately and quickly.

∙Exceptional customer service and interpersonal skills, with the ability to effectively communicate and interact with diverse customers and team members.

∙Strong attention to detail, organizational abilities, and the ability to multitask effectively in a high-volume, fast-paced environment.

∙Ability to remain calm and composed under pressure and handle/de-escalate difficult situations professionally.

∙Flexibility to work in shifts, including evenings, weekends, and holidays, based on the restaurant's needs.

∙A commitment to maintaining cleanliness, hygiene, and personal grooming standards in accordance with operation policies.

∙Basic knowledge of food safety and sanitation regulations is preferred.

∙High school diploma or equivalent; additional certifications in customer service or hospitality are an asset.

∙Legal permission to work in Canada (e.g. open work permit)

**Job Types**: Full-time, Part-time

**Salary**: $16.55-$20.00 per hour

Expected hours: 25 - 35 per week

Shift:

- 4 hour shift
- 8 hour shift

**Education**:

- DCS / DEC (preferred)

**Experience**:

- sales: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Serving It Right (preferred)

Ability to Commute:

- Markham, ON L3R 7P2 (required)

Ability to Relocate:

- Markham, ON L3R 7P2: Relocate before starting work (required)

Work Location: In person