Ta Workday Operations Support Lead

2 weeks ago

Toronto, Canada RSM US LLP Full time

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Reporting to the TA Operations Manager, the person in this role will support the Talent Operations Team’s objective to provide and manage centralized, highly repeatable solutions that allow RSM to achieve business goals while balancing the needs of our employees.

**Key responsibilities for the role**:

- Provide oversight of team responsible for delivering a vast array of centralized operational TA business processes related to Workday. This may include:

- Workday Requirement creation and ongoing administration
- Job Posting administration and ongoing maintenance including Yello integration
- Execute offer exceptions and compensation updates in Workday
- Monitors above critical processes and programs for adherence to defined service level agreements
- Identify and develop solutions to ensure the changing operational needs of the business are addressed efficiently with a focus on providing exceptional service to the organization
- Researches, resolves and responds to complex escalated problems based on best practice/precedence, escalating as needed
- Train all new hires on business processes and provide regular feedback and support to the team.
- Exercise judgement and take responsibility for decisions and actions in overseeing team
- Partner with Talent Technology team to research, test and resolve critical issues on Talent related technology and software platforms, as well as identify solutions and efficiencies.
- Develop a strong knowledge of department, business units and overall business strategy.
- Other duties as assigned

**Minimum**qualifications**and**preferred**requirements**for**the**job**

Minimum Requirements
- Associates or Bachelor’s Degree in Human Resources or related degree and/or minimum of 6 years of equivalent experience
- Minimum of 3 years experience in Talent Acquisition, HR or other scheduling related roles
- Working knowledge of HRIS or Talent technology end to end processes.
- Excellent written and verbal communications
- Strong attention to detail and quality
- Ability to handle assignments that are of a confidential and complex nature with considerable discretion, judgment and tact are essential

Preferred Requirements
- Must have a personal reputation for providing superior customer service and building a culture around customer service
- Ability to think strategically and anticipate potential challenges before they occur or escalate
- Ability to deal with own and others’ mistakes and failures in a constructive way
- Ability to work collaboratively with peers internally and external business partners
- Highly organized with strong attention to detail and strong follow-through skills
- Ability to manage concurrent projects and/or programs
- Ability to work well under pressure; meet established targets and goals in a high volume, fast-paced and rapidly changing work environment
- Ability to work independently, effectively prioritize work and consistently meet daily, weekly and monthly deadlines

Compensation Range: $66,000 - $92,500

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