Parts & Service Advisor

At **Steele Auto Group**, we believe work should mean more. Here, you're not just doing a job, you’re part of something bigger. We’re proud to deliver the **Best Customer Buying Experience**. At the core of it all is our people where "**Everything We Do is Driven by You**"—_your passion, your purpose, your potential_. **Mercedes-Benz Moncton**is seeking an** Parts & Service Advisor** to join our team As a **Parts & Service Advisor** with **Mercedes-Benz Moncton**, you will be the primary point of contact for customers seeking vehicle maintenance or repairs, you will greet customers, assess vehicle issues, provide cost estimates, and coordinate service appointments. This role also involves ensuring smooth operation of the parts department by interacting with customers, suppliers, and technicians, sourcing from the online parts catalogue, and offering information and service. Strong communication skills, automotive knowledge, and a passion for customer satisfaction are key to excelling in this opportunity within the automotive service industry. **_ Hourly Wage Range: $18.55 - $23.00_** **Responsibilities include but are not limited to**: - Determine automotive problems and services by listening to customers' descriptions of symptoms and clarifying descriptions of problems. - Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions. - Develop estimates by costing materials, supplies, and labor. - Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required. - Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates and answering questions and concerns. - Maintain automotive records by recording problems and corrective actions planned. - Ordering parts for clients needing vehicle repairs in an efficient and timely manner. - Receiving parts orders with accuracy and maintaining parts inventory count. - Communicating with the technicians and service department to ensure the job gets done. - Work with our suppliers to create mutually beneficial business relationships. - Other duties as required. **Requirements**: - Previous automotive experience would be considered an asset but not required - Excellent customer service skills and a professional telephone manner - Fluency with Microsoft Office software - A positive attitude and excellent work ethic - An eagerness to learn and strong attention to detail **Why You'll Love Steele Auto Group**: At **Steele Auto Group**, you’re not just joining a company—**you’re joining a community**. We’re all about: - **Work Boot Reimbursement** - Receive up to **$350** in reimbursement immediately - **no waiting required** - **Retirement Savings Plan** - Employer-matched up to **4%** (and up to 5% after 5 years), because your future matters. - **Flexible Health & Dental Plans** - Six cost-shared options tailored to your lifestyle. - **Mental Health & Wellness Support** - 24/7 confidential support for you and your family through our Employee Family Assistance Plan (EFAP). - **Employee Discounts -** On vehicle purchases, parts, and service at any of our locations. - **A Fun & Supportive Team** - Join a crew of outgoing, motivated professionals who will mentor, support, and cheer you on. - **Growth Opportunities** - We promote from within and support your professional journey. **Steele Auto Group** is more than just a workplace; it’s a place where your **talents are recognized**, your **growth is championed**, and your **potential is limitless**. We believe in building careers, not just filling roles, which is why we prioritize internal promotion and invest in developing our people. Every team member plays a role in our success, and we’re proud to foster a workplace that’s fair, inclusive, and full of opportunity for everyone. **Based in Moncton, NB** **We can’t wait to meet**YOU**