IT Support Technician

_IT Support Technician _
Longhurst Consulting requires an experienced IT professional that thrives in a strong service-oriented role. Preferably with a minimum of 5 years of experience and the ability to support multiple clients, you will bring your skills to ensure client support requests are responded to and resolved. Being part of a strong team, issues can be brought forward for internal support or escalated.

Longhurst has provided service to clients in the Central Alberta region for over 35 years with many clients remaining for over 20 years. We are a customer service focused company that is growing and looking for people to take part in and continue our success.

**Roles and Responsibilities**:

- Provide remote and on-site technical support to customers
- Create a relationship of trust with clients
- Provide consistent service to clients to develop the feeling of dependability
- Perform site maintenance to expectations set out in the Longhurst Service Level Agreement
- Take responsibility for all assigned service requests
- Ensure clients always have an active backup system
- Consistently update time sheets daily

**Professional Abilities**:

- Customer service focused
- Time management skills
- Able to multi-task in a fast paced environment
- Able to work independently or in a team with minimum or no supervision
- Outstanding analytical and organizational ability with a focus towards detailed and precise documentation
- Able to manage difficult client support situations
- Business professional writing skills

**Working Experience/Qualifications**:

- 5+ years systems support experience in a hands-on technical role
- University Degree or College Diploma (preferred)
- Microsoft Certification(s) in Microsoft Azure, 365, Server, and/or Desktops (strongly preferred)
- IT consulting / Managed Service Provider experience
- Networking certifications an asset, such as CompTIA Network, CISCO CCNA or CCIE

**Competent Abilities to Work With**:

- **Microsoft 365, including SharePoint**:

- Cloud services (Azure, Amazon Web Services, other)
- Windows Server 2012/2016/2019, Windows 8.1/10/11
- Virtualization Technologies
- Wireless LAN
- Active Directory/Group Policy Administration
- Exchange Server 2013/2016/2019, SQL Server 2012 (or later)
- Network Services/Protocols (DNS, DHCP, TCPIP, VLAN)
- Firewall Technologies (Including but not limited to WatchGuard, Meraki, SonicWall)
- Backup Applications, including monitoring and management (Datto, Veeam, and Windows Server Backup)
- Desktop Support - Applications/Virus Removal/Mobile Devices, and Office 2013/2016/2019/365
- Workstations, laptops, tablets, mobile devices, printers, scanners, AIO support

Competitive salary based on experience. Benefits include Blue Cross health and medical benefits, mileage expense, and company equipment provided. Clean Drivers Abstract, RCMP Employment Criminal Check required. Must be eligible to work in Canada, no sponsorship at this time. **Must be located or willing to relocate to Red Deer before the position begins.**

We thank all that apply, but only those chosen for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Monday to Friday
- On call

COVID-19 considerations:
We follow the advice of Alberta Health observing safety guidelines

Application question(s):

- Must reside within 50kms Red Deer, AB

**Education**:

- AEC / DEP or Skilled Trade Certificate (preferred)

**Experience**:

- IT support: 5 years (required)
- MSP / Consulting/Microsoft 365 Management: 3 years (required)

**Language**:

- English (required)

Licence/Certification:

- Class 5 Drivers License (required)

Work Location: In person