Cargo Ramp Lead

Executive Flight Centre Aviation Ltd. (“EFC Aviation” or “EFC”) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC is part of a national aviation platform which offers a diverse range of services to meet the needs of airports and aerodromes. Our vision is to provide first class services to all customers in the aviation industry by focusing on safety, quality, and customer service.

EFC takes pride in being an equal opportunity employer committed to the principles of employment equity. We value diversity in our workforce and have made a commitment to ensure equitable representation of women, indigenous peoples, persons with disabilities and visible minorities at all occupational levels within our workforce. We believe that the diversity of our employees strengthens the company and furthers both individual and company successes. EFC is committed to inclusivity, equity, and accessibility in the selection of our teams and throughout employment. If you require accommodation during the recruiting process, please let us know.

Our Calgary location is seeking an experienced Cargo Ramp Lead to support our diverse operations. This is a part-time position.

**Description**:
The Cargo Ramp Lead is responsible for the handling and movement of the aircraft including loading and unloading of cargo, mail and baggage safely and efficiently using various equipment in an aviation setting. Key duties include operating machinery like k-loaders, ground service equipment, and conveyor belts, securing cargo, ensuring proper weight distribution, and verifying paperwork.

** Responsibilities**:

- Direct movement of cargo between warehouse and aircraft using tugs, dollies, and high loaders.
- Verify cargo against manifests and off-load sheets; ensure proper documentation for special cargo (DG, live animals, perishables).
- Perform ramp and cargo services according to the standards set by Executive Flight Centre including but not limited to:

- Primary k-loader operator
- Loading and unloading aircraft.
- Transferring cargo.
- Securing, and staging of aircraft cargo or baggage.
- Marshall and chock aircraft.
- Provide lavatory and water service to aircraft.
- Provide a variety of servicing on aircraft.
- Operate a variety of ground service equipment, including pushbacks, k-loaders, conveyors and baggage tugs.
- Lead the loading/unloading of cargo, including ULDs, dollies and bulk freight, ensuring compliance with weight and balance requirements.
- Ensure adherence to EFC Ground Operations Manual and procedures for B747F and other cargo freighter operations.
- Oversee secure handling of oversized and high-value shipments.
- Lead and mentor ramp agents; assign tasks and monitor performance.
- Provide on-the-job training for freighter-specific procedures (e.g., nose-door loading, ULD restraint systems)
- Ensure all records and entries have been updated and GSE inspections completed.
- Complete all necessary end of day paperwork.
- Provide award-winning ground handling and cargo services including building quality relationships with customers.
- Make sure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution.
- Troubleshoot issues within the ground and cargo handling processes.
- Responsible to clean all company vehicles, cargo and GSE equipment.
- Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment.
- Ensure exceptional, courteous, and respectful customer service.
- Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives.
- Expected to be cross trained in other airport ground handling operations.
- Act as a relief Cargo Ramp Supervisor as required.
- Perform any other duties as required.

** Qualifications and Experience**:

- Minimum 1-2 years of experience with loading cargo aircraft.
- Previous experience operating high k-loaders for a cargo operation.
- A valid class 5 driver’s license is required - No Graduated Driver’s License permitted.
- Airport Security Clearance and Driver’s Abstract is required as a condition of employment.
- Must hold a current Driver’s Authorization - Airside Vehicle Operators Permit. (DA AVOP)
- Ability to recognize and action challenges that may arise promptly and efficiently.
- Must be able to work shift work, including overnights and weekends.
- First Aid, CPR, TDG WHMIS certification and ROC-A are assets.
- Able to work inclement weather, overtime and extended shifts.
- Able to effectively communicate both in writing and verbally including being able to provide clear and concise information by radio and phone, etc.
- Able to lift or move up to 60 lbs independently.
- Able to work in confined spaces.
- Highly motivated and able to work with mínimal or no supervision.
- Basic mathematics, trouble shoot