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Customer Relations Specialist

3 weeks ago

Kitchener, Canada Flanagan Foodservice Full time

We are the premier foodservice distributor in Ontario. Flanagan’s provides customized foodservice delivery to a varied portfolio of clients; from restaurants to schools, hospitals and retirement homes, we provide the best quality ingredients to ensure Canadians have an amazing food experience wherever they dine tonight

We meet our customers' unique needs by delivering superior service, value and flexibility. This mission is made possible by attracting the best talent in the industry and treating our employees like family. Proudly named one of Canada's Best Managed Companies for 9 years in a row

**Entitlements**:

- Competitive compensation package
- Pension and RRSP plans
- Profit Sharing Program
- Comprehensive Flexible Benefits
- Paid Personal Days and Your Birthday
- Gym Membership Benefit
- Family oriented culture

**What it’s all about**:
You are an energetic and highly organized service professional with a passion for providing service excellence. You excel at customer service and can be counted on to support everyone around you. You approach what you do with high attention to detail and take care at every step. You thrive in a fast-paced call center environment and enjoy working in partnership with a diverse team of people to deliver the best possible service to our customers.

**What you’ll do**:
**Your key accountabilities will include but are not limited to**:

- A variety of customer service duties including calling customers and keying orders;
- Supporting Territory Managers in their pursuits of service excellence for our business;
- Running various computer reports, and maintaining spreadsheets;
- Analyzing, tracking, reducing credits
- Work closely with Inventory Control, Traffic, Procurement and sales to improve processes
- Demonstrating a constant willingness to ensure customer satisfaction.

**What we need**:

- Possess a high level of professionalism and dedicated to customer service. Proven ability to build good working relationships with internal and external clients and business partners;
- Excellent verbal and written communication skills;
- Strong organization, time management and decision making skills; ability to manage multiple tasks while prioritizing and managing tight deadlines;
- Proficient in Excel and Word;
- Ability to work in a team environment as well as under mínimal supervision; must be comfortable problem solving and handling challenging situations in a professional manner
- Must have a flexible schedule as this position includes Statutory Holidays.

**Schedule**: Monday - Friday
This role is part of our hybrid work environment at Flanagan Foodservice which allows for flexibility and work/life balance. Part of what makes Flanagan’s so special is our values of inclusive family spirit, teamwork and collaboration. These help to shape how we define our in-person culture. Unplanned conversation unlocks creativity, and this connection leads to deeper understanding and enables teamwork to flourish.
Be Part of the Difference
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