Guest Experience Lead

2 weeks ago

Burnaby, Canada Gardenworks Full time

GARDENWORKS is British Columbia’s largest independently owned garden centre company with 10 locations across Vancouver’s lower mainland, Vancouver Island, and South Okanagan.

At GARDENWORKS we are unapologetic about our love of plants and want to share this passion with every person who crosses our path.

Join GARDENWORKS and play a key role in our shared mission of connecting people to our natural world through plants.

We are looking for an energetic and passionate, gardening enthusiast who is customer service focused and enjoys sharing knowledge with others

The Guest Experience Lead will assist with sourcing and curating a timely assortment of our annual & perennial plants that meets or exceeds the sales volume, manages quick inventory turns, and achieves target gross profit margins. Proactive approach to buying to always give our customers the best quality, quantity, and plant selection.

**Overview of role**:

- Building sales and supporting the GARDENWORKS Brand by providing outstanding service to our guests
- Sharing your gardening knowledge - informing guests about care & maintenance, asking questions to help solve gardening concerns
- You will be the main support for the annual plant category
- Ensuring the buying direction is on target based on analysis of sales from last year’s results & current customer trends
- Analyzing weekly and monthly sales, current inventory, and on-order with the goal of optimizing sales
- Ensure that vendor relations are optimal i.e., getting the best possible prices, quality, and service levels
- Receiving of plant material, ensuring product is priced, and is in good health
- Working with the store merchandising team creating end cap displays that inspire our guests
- We look to you to bolster a positive & fun work environment where our team can be proud of their work and are recognized for their contribution

**Is this you?**
- A strong passion for providing an outstanding & memorable guest experience
- Gardening Experience with a good understanding of annual plants
- 3+ years customer service experience, preferably in a retail setting
- Strong organization skills are self-directed, and you work effectively in a fast-paced environment
- Strength in Microsoft excel, and utilizing our POS system for sales reporting
- Exceptional time management, multi-tasking, and prioritization skills with the ability to effectively manage projects and meet deadlines
- Flexibility to work a variety of shifts including weekends, and holidays as seasonal peaks require, including store opening and closing responsibilities
- This job requires extended periods of walking and standing, as well as the ability to lift 50lbs and work in various weather conditions and environments
- You love working & collaborating within a team environment, as well as independently

**This is a full-time, 40 hour per week position with weekend availability required.**

We offer a culture that promotes a healthy, fulfilling work/life balance, benefits package for all eligible full-time employees (including medical, vision and dental), and an amazing employee discount

GARDENWORKS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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