Cannabis Store Budtender/keyholder

Do you _**LOVE**_ cannabis?

Does talking with people energize you and give you _**JOY**_?

Do you relish the _**DETAILS**_ of amazing service, retail and sales experiences?

Do you love keeping _**BUSY**_ and being _**PRECISE**_ in behind-the-scenes work?
- **About Us**_

Out & About Cannabis is located in Riverside South. We are a single, owner-operated independent store that is serious about our talented retail team. We not only invest heavily in building great budtenders and keyholders - but in building and up-skilling, business-savvy people.

We’re a fun, busy atmosphere of cannabis, creativity, business transparency and personal accountability. Working here requires 100% openness to and embracing ways that may be different to what you’ve ever experienced before.
- **About the Job - highlights of the Budtender role**:_
- Exude an outgoing, warm, friendly, natural, helpful, generous and welcoming disposition to customers and team members that makes people happy to be at O&A + wanting to return
- Be a strong, competent salesperson meeting both individual and business goals
- Educate customers about cannabis and how to consume responsibly
- Help customers choose appropriate products based on their needs, preferences, requests and budgets - while building long-term, happy relationships
- Incorporate knowledge of business performance and targets into daily activities
- Troubleshoot customer, retail + POS questions/issues
- Proactively clean, tidy, organize, maintain or improve the store as soon as it’s needed
- Support back-of-house operations (e.g. inventory, marketing, merchandising, supplier relationships, budgeting, H&S) as requested
- Be actively involved in supporting team product knowledge
- Take on and be responsible for special projects as assigned
- Always be active and working “on” the store if there are no customers “in” the store (this is not the type of retail job where work stops or homework happens between customers)
- Maintain a high awareness of the store’s dynamic menu and contributing actively to the team’s learning of our products too
- Proactively learn new products, trends and developments in the cannabis industry at large
- **Keyholder**_

Highlights of the Keyholder role include the Budtender role, plus:

- Open/close store, including cashing-in and cashing-out
- Often act as the most senior person on duty, making important decisions about customer service, problem-solving, customer inquiries, returns, tricky situations and the regulations that govern our beloved controlled substanceall while maintaining grace, tact, kindness and professionalism
- Always be active and keep the rest of the team active/progressing their responsibilities - we’re a busy store there’s no “downtime” in between customers
- **Requirements - attitude**_

To succeed on our team, you’ve got to be:

- Humble, stable, emotionally intelligent, energetic, joyful, kind, hard-working, committed, articulate, wicked-smart and going places with your life.
- A great, natural conversationalist and LOVE connecting with people you’ve never met (i.e. many extrovert tendencies) and a natural instinct for reading people
- Strong demonstrated sales or customer service experience
- VERY coachable and embracing of new ways + standards of doing things
- SUPER high attention to detail and efficiencydoing things right - and at a good pace
- High team orientation - understanding + doing what’s needed so everyone can thrive
- You have personal H-U-S-T-L-E and G-R-I-T. Because, well, life We’re not looking for job-jumpers or people who bail on shifts the moment something else sparkles or makes life feel hard. We’re super hard workers and super committed to doing a good job... at everything we do. We’re a tight-knit team in it for the long-haul, who’ll do ANYTHING for each other - and youif you’re committed enough and show you’d do the same for us.
- **Requirements - other**_
- Demonstrated knowledge of cannabis, the industry and legal cannabis products/accessories
- High school diploma
- Regular (daily) access to a mobile phone
- Fast, reliable transportation/access to the store
- A current CanSell certification + clean background check before starting work
- 2+ years of professional experience between customer service and retail roles

If you stick it out here, you’ll not only be rewarded financiallybut also with promotion + other opportunities that will make you an even better salesperson, better businessperson - and even a more financially-savvy human.
- **How to Apply**_

1: An up-to-date resume

2: A cover letter explaining why you’d be a great fit
- **BONUS POINTS**_ if your cover letter answers these questions:

- _**#1)**_ ON A SCALE OF 1 - 5: How would you rate your knowledge of OCS products? (1= I’m at the start of my learning journey, 5= I’m super savvytell me a product and I’ll tell you the terps)
- _**#2)**_ ON A SCALE OF 1 - 5: How would you describe how you connect