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Customer Service Representative

5 days ago

Hamilton, Canada IAA, Inc. Full time

IAA, Inc., a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), has an opening for a Customer Service Representative I at our facility in North Hamilton, ON.

IAA, Inc., a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. Ritchie Bros. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.

**Responsibilities**:

- Serve customers (both internal and external) by responding to and directing telephone and in-person inquiries in a friendly and professional manner
- Performs general clerical duties including sorting and filing of folders and packages for incoming and released vehicles
- Responsible for manually or electronically updating and entering new data in an accurate and timely manner, including vehicle information, registrations and other documents
- Assist in Sale Day activities as directed
- Duties may also include ordering office supplies, sorting and distributing mail, processing materials for courier, faxing documents, photocopying etc.

**Education and Experience Requirements**:

- High School diploma or equivalent in education with previous office experience
- Excellent verbal and written communication skills
- Must have exceptional customer service skills
- Good time management and organizational skills
- Strong attention to detail
- Maintain a professional appearance and neat work environment
- Enjoy working in a team environment

**Working Conditions**:

- This position involves primarily work indoors
- Must remain alert to potential hazards associated with heavy equipment and other vehicles operated in their work area

**What do we have to offer?**
- Competitive Wages
- Health and Dental Benefits
- RRSP Company Matching
- An Opportunity for Career Growth
- A Team Oriented and Engaging Environment

In return for your excellent skills and abilities, we offer a benefits package including: health insurance, RRSP Employer Matching Contributions, STD/LTD, Life Insurance/AD&D, Employee Stock Purchasing Options.

IAA is an equal opportunity employer. IAA is a drug-free workplace.