Technical Implementations Lead, Associate

4 minutes ago

Toronto, Canada Smile DH Full time

This is a remote position and can be located anywhere in Canada.

AS THE WORLD MOVES TO FHIR, THERE ARE PLENTY OF REASONS TO SMILE.

Smarter decisions, fewer barriers, and better incentives are just the beginning. Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

We reduce barriers between information and care for those who deliver or consume health services and products and whose roles or care are hindered by fractured, inaccessible or complex information systems.

Let’s make a difference

BE PART OF THE TEAM WORKING TOWARDS #BETTERGLOBALHEALTH

The position will proactively work with customers and collaborate with key internal teams (e.g. coredev, product, solution architects, support, etc.) to help the team improve performance, scalability, durability, and security of the custom solution. You will support professional services and technical solution delivery to a range of Smile Digital Health’s customers.

**Responsibilities**:

- Collaborate with customers to support implementation projects, within the scope of Smile Digital Health’s products and services. This includes, but is not limited to, troubleshooting, creating technical designs, providing architectural recommendations, creating and maintaining technical and operational documents.
- Gain knowledge of our core technologies and standards, including, but not limited to, HL7, FHIR, OpenID Connect, Kubernetes, Java, JavaScript, JSON and XML, and interface with other SMEs in the company as required.
- Prioritize conflicting requests and balance concurrent projects, including escalations to leadership as required.
- Learn about industry trends and best practices to help set direction for our clients’ initiatives.
- Collaborate regularly with the Smile Digital Health’s customer-facing teams (Implementations, Support, Account Managers, Customer Success) to ensure profitability of professional services engagements.
- Analyze and evaluate requirements and propose high level design, effort estimation, and technical solutions at all stages of development.
- Accountable for ensuring that all working hours are accurately reported in Netsuite on a daily or weekly basis, that the majority of (if not all) hours are tracked as billable and that the project management tool in Netsuite is properly and fully utilized.
- Ensure that hours are tracked and reported for billing purposes.

**Requirements**:

- 1-3 years experience with Java, Python, or other object oriented programming languages.
- Excellent communication skills, both written and oral. Should be comfortable leading meetings, documenting ideas and able to persuade others.
- Excellent analytical, problem recognition and problem-solving abilities.
- Superior interpersonal skills, works well with clients and colleagues.
- Successful completion of an undergraduate degree in Health Informatics, Computer Science, Engineering or related field.
- Preferred requirements:

- Experience with Kafka, ActiveMQ or other MQ systems, MongoDb, and Docker.
- Experience with Kubernetes.
- Healthcare system experience.
- Experience with cloud development (AWS, Azure, etc.).
- Experience with Agile, Scrum, Waterfall and iterative methodologies.

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