Receptionist/mail Clerk

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**Receptionist/Mail Clerk**:
**Job ID**:

- 239589

**Posting status**:

- Open

**Organization**:

- Ministry of the Solicitor General

**Division**:

- South West Detention Centre

**City**:

- Maidstone

**Position(s) language**:

- English

**Job term**:

- 1 Temporary up to 6 months with possibility of extension

**Job code**:

- C04OAD - Office Administration 04 (COR)

**Salary**:

- $24.14 - $27.90 Per hour*
*Indicates the salary listed as per the OPSEU Collective Agreement.
- The South West Detention Centre seeks Receptionist/Mail Clerk to provide reception and clerical support services on-site located at 4819 8th Concession Rd., Maidstone, ON to institution staff, inmates and the general public.**About the job**: You will:

- screen and direct multiple-line telephone switchboard calls to the institution, transferring calls as required;
- receive visitors and verify identification, notifying appropriate staff members of visitors;
- coordinate video visits and booking of time slots with the public and stakeholders;
- assist with coordination of face to face and in person visits;
- process incoming and outgoing mail;
- type a variety of material and compose routine correspondence;
- file and maintain ongoing inventory and order stationery as required.

**What you bring to the team**:
**Administrative Knowledge and Skills**:

- You have knowledge of multiple-line switchboard and receptionist procedures to response to telephone inquiries, direct callers and process staff and inmate mail.
- You demonstrate professionalism, tact and courtesy to respond to telephone inquiries, direct callers and process staff and inmate mail.
- You have the ability to acquire knowledge of institutional policies and procedures relating to the release of information for institutions.

**Mailing/Courier Knowledge and Reasoning Skills**:

- You have knowledge of relevant Canada Post regulations and mail and courier procedures.
- You can prioritize incoming calls as well as recognize and act upon unusual calls.
- You have analytical skills to identify incoming and outgoing mail and determine correct destination of incorrectly addressed mail.

**Communication and Technical Skills**:

- You have strong oral communication skills to screen and direct calls to the institution and interact with colleagues, outside callers and visitors.
- You have experience with a personal computer to complete word processing and produce various typed materials.**How we support diversity, inclusion and accessibility**: We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's _Human Rights Code_ and the _Accessibility for Ontarians with Disabilities Act, 2005._ We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

- diversity, equity and inclusion initiatives
- accessibility
- Anti-Racism Policy

**What we offer**: The Ontario Public Service is one of Ontario's largest employers. Employees work for 29 ministries, with offices in more than 70 cities across the province. We offer:

- a career that can grow across ministries and job functions
- flexible learning and developmental opportunities, including education and mentorship programs
- a comprehensive compensation and benefits package
- comprehensive benefits that look after your holistic wellness needs
- base salary that aligns to market trends with performance-based pay and scheduled salary progression
- tailored work arrangements, including opportunities like flex hours, self-funded leave and more
- a modern, friendly and accessible physical work environment

**Additional information**:

- Monday, February 2, 2026 11:59 pm EST

**Position details**:

- 1 English Temporary, duration up to 6 months, 4819 8th Concession Rd, Maidstone, West Region, Criminal Record and Judicial Matters Check, Local Police Databases Search, PIP/NICHE/RMS

**Compensation group**:

- Ontario Public Service Employees Union

**Work hours**:

- Schedule 3-7

**Category**:

- Administrative and Support Services

**Posted on**:

- Monday, January 19, 2026

**Note**:

- **About security checks**:
A criminal or other federal offence record **does not automatically disqualify you** from the position. We consider each situation based on the position's responsibilities.
If a check is needed and you've lived outside of Canad