Supervisor, Employment

The Municipality of Chatham-Kent has an opening for a permanent full-time Supervisor, Employment & Social Services in the Employment & Social Services division.

Job description

The Supervisor, Employment & Social Services provides supervision, direction, and guidance to a team of Case Managers to ensure a person-centered approach to the effective delivery of the Ontario Works Program, Homeless Prevention Program, as well as other employment and stability support programmes.

Essential responsibilities

Demonstrate Chatham-Kent’s core values and competencies

Lead a team in a fast-paced and constantly changing environment

Analyze and interpret legislation and regulations
Provide support and guidance to a team of Case Managers and Resource staff covering all programs including Ontario Works, Homeless Prevention Program and Employment, both on and off-site, to ensure effective, person-centered service delivery
Provide support to the emergency shelter - working on-call 24 hour shifts on weekends and evenings - approximately 4-5 weeks a year
Participate in emergency preparation and response as required
Collaborate with other Employment and Social Service Management Team members, internal, and external partners, to ensure co-ordination of services

Assist in designing and implementing proposals for both the funding and delivery of new stability support programming

Provide case management services for complex/contentious files

Develop and deliver orientation and ongoing training to ensure knowledge of policies, procedures and applicable legislation are current and conducive to effective case management

Participate in human resources management responsibilities including recruitment, training, mentorship, conflict resolution, and performance management

Assist in developing local policy and procedures and evaluating effectiveness of the programs/policies

Maintain and evaluate statistics for various Employment and Social Services Programs to determine program/initiative viability, staffing levels, and effectiveness of the program/initiative in meeting outcome expectations

Assist in developing the budget for the delivery of Ontario Works Assistance and other programs, which includes monitoring and exercising control over the spending of approximately 45 million annually

Respond to inquiries/concerns from the public, other levels of government and community agencies

Assist in completing service contracts for the Ministry as well as quarterly and annual reports

Represent the Municipality on groups and/or boards, both internal and external

Assist in the development and implementation of the department's business plan

Prepare documentation for submission to Court, Internal Appeals and Submissions to the Social Benefits Tribunal

Ensure adherence to legislation such as Employment Standards Act, Ontario Health and Safety Act, Human Rights Code, and corporate policies

Essential qualifications

University degree in social sciences or social work, with two (2) to four (4) years of related experience

Experience in direct delivery of social service (i.e., Ontario Works) programs

Experience with Ontario Works program requirements including income/employment support/shelter stability/stability supports and/or social services

Experience developing and implementing policies and procedures and evaluating effectiveness

Knowledge of Ontario Works Act, Ontario Disability Support Program, Residential Tenancies Act, and other related legislations/regulations

Supervisory experience

Knowledge of resources and services available through community partners in Chatham-Kent

Experience managing an operating budget for delivery of Ontario Works assistance and other programs

Experience managing crisis and emergency situations

Demonstrated effective customer service skills and the ability to maintain effective working relationships with clients, the general public, and staff

Experience with maintaining and evaluating related statistics, preferably in an Ontario Works environment

Working knowledge of SAMS (Social Assistance Management System), Homeless Individuals and Families Information System (HIFIS), Skype for business, SharePoint (or other similar programs)

Strong computer skills, specifically Microsoft Office (Word, Excel, PowerPoint, Outlook) (or similar software programs)

Work environment/hours of work

This position works weekday hours, with occasional evening hours

This position has been designated as eligible to work remotely at least part-time in coordination with other team members ensuring adequate in office coverage

COVID-19 Vaccination

The Municipality of Chatham-Kent no longer requires a COVID-19 vaccination as a condition of employment. Although it is not mandatory to be vaccinated, it is highly encouraged.

Driver’s license/vehicle requirements

Because this position would be required to travel, a valid Province of Ontario driver's license with a reliable motor vehicle is necessary.

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