Service Desk Analyst- Weekend Coverage

7 days ago

Mississauga, Canada Booster Juice Full time

As Canada’s original juice and smoothie bar, Booster Juice remains committed to providing customers with choices they can feel good about. As a leader of healthy alternatives in the quick-service food industry, we're consistently looking for new and innovative health products to add to our menu

As a full-time Service Desk Analyst working a Thursday to Monday schedule in a hybrid/remote capacity from within the GTA, your role is to triage and resolve the technical concerns of our Corporate Office and store employees located across Canada while also providing exceptional customer service.
If you’re looking for an opportunity to advance within a growth-focused company, love learning and expanding your skills, and enjoy working with a wide variety of technology, we’d love to hear from you
Core Responsibilities:

- Perform Tier 1-level remote support for hardware and software issues including those with Point-of-Sale systems and common SaaS tools.
- Maintain technical and end-user documentation of existing environments, projects, processes across all areas of Booster Juice IT.
- Direct and coordinate vendor technical support as required.
- Participate in rotating emergency on-call support and assist with other time-sensitive projects as required.

Soft Skills:

- High EQ and a fearlessly empathetic approach to customer service.
- Ability to remotely guide and coach others through troubleshooting, technical solutions, and other common IT tasks.
- Ability to stay calm under pressure.
- Ability to problem-solve and gather information pertaining to complex technical issues.
- Be organized, focused, and able to work independently at a fast pace.

**Required Skills**:

- Previous exposure to and hands-on experience with the Atlassian suite of products, including Jira and Confluence.
- Previous hands-on experience supporting or using a restaurant or hospitality Point-of-Sale system. Bonus points for prior exposure to Oracle Micros Simphony.
- 2-3 years of experience supporting users of the Microsoft Windows operating system (Windows 10, Windows Server), iOS and Android operating system(s).
- 2-3 years of experience supporting common online technologies and SaaS tools.

Recommended Skills:

- Preference given to those who have a technical diploma, certification(s), and/or equivalent employment experience.

Other:

- Must be eligible to work in Canada

Location: 165 Matheson Blvd. East, Mississauga, ON L4Z 3K2

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