Service Writer

6 days ago

Thunder Bay, Canada Fort Garry Industries Full time

Fort Garry Industries (FGI) Is Canada's most trusted truck and trailer parts, sales, and service provider. The Fort Garry Industries group of companies has over 500 employees with locations across Canada.

With over 100 years of service under our belt, Fort Garry Industries is always expanding and looking for talented and motivated people to join our team and help with our continued success

**Fort Garry Industries has an exciting opportunity for a Service Writer to join our team at our Thunder Bay branch.**

**What you will do**:

- Create service orders with estimated costs and work time
- Secure payment and process customer invoices
- Monitor repair progress and update customers
- Maintain accurate repair orders and bill parts accordingly
- Provide warranty interpretation to customers
- Uphold and embody FGI Customer Service Standards and Core Values with customers, colleagues, and stakeholders
- Champion FGI's safety culture by performing all duties within established procedures and practices
- May pick up parts from customer locations
- May be required to pick up or drop off customers at various locations
- Other duties as assigned

**What we require**:

- High school diploma, GED, or other high school equivalence certificate
- Previous experience as a service writer or advisor in a truck and transport environment is preferred
- Mechanical aptitude and basic understanding of service shop procedures and repair times preferred
- Excellent customer service skills - dedicated to exceeding expectations of internal and external customers.
- Strong written and verbal skills - ability to write and speak succinctly with customers and colleagues.
- Previous experience as a service writer or advisor is an asset
- Adequate typing skills (approximately 30 wpm)
- Strong time management and organizational skills

**What we offer**:

- A Highly Competitive Wage - eligible for a yearly bonus
- Dental/Vision Benefits
- Health Spending Account
- Sick Pay Allowance
- Employee and Family Assistance Program
- DPSP and GRSP
- A Continuous Learning Environment
- A Casual Dress Code
- A Fun and Supportive Work Environment

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