Support Counsellor

**This is Not a Bargaining Unit Position.**

**Ability to speak French or Spanish is required.**

**About Polycultural**

Be a part of Polycultural Immigrant and Community services Founded in 1993, Polycultural is dedicated to hosting an open and inclusive environment for all. We are a multicultural melting pot perfectly reflecting Canada’s diversity. We are like a family, have a culture filled with care and genuine connection with a very inclusive environment for all. With a diverse range of programs and services, we help individuals and families build a brighter future in Canada. Serving clients from over eight different locations across the GTA and Orangeville in more than 20 languages.

**Scope**

The Migrant Worker Support Program (MWSP) on call counsellor is responsible for promoting the MWSP program to temporary foreign workers arriving to Pearson International Airport. The MWSP on call counsellor is responsible for increasing migrant workers’ awareness and understanding of their rights and responsibilities as well as providing information on Polycultural, community and government services. The MWSP on call counsellor is responsible for meeting assigned targets, meeting and greeting temporary foreign workers (TFWs), help with charter flights.

On call counsellors must be able to work flexible schedules/hours based on needs of incoming flight which includes early morning, evening and weekend work. On call hours will vary from 0-20 hours per week and are not guaranteed.

**Responsibilities**
- Client outreach at airport arrivals and within trans-border doors.
- Proactively raise awareness of MWSP among TFWs and ensure they are aware of available supports. Provide TFWs with comprehensive information on services available under MWSP.
- Provide orientation to migrant workers and their families regarding their rights and responsibilities while living and working in Canada.
- Preparation and distribution of welcome packages to TFWs.
- Assist clients during emergency situations and provide support as needed, (i.g. lost documents, lost luggage, unable to connect with Canadian employer, etc.)
- Work in collaboration with other teams, government and community agencies.
- Must meet targets set by Program Coordinator.
- Manage client needs with respect and empathy
- Perform other duties as required

**Competencies**

**Adaptability**

Changes behavioural style or method of approach when necessary to achieve a goal; adjusts style as appropriate to the needs of the situation. Responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.

**Communications**

Using a variety of communication styles and strategies to foster open communication and the exchange of information and discussion on an ongoing basis.

**Initiative**

Does more than is required or expected in the job; does things that no one has requested that will improve or enhance services, avoids problems, and develops entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.

**Service**

Demonstrates strong commitment to meeting the needs of clients, co-workers, managers, or community members, striving to ensure their full satisfaction.

**Qualifications**
- Post secondary education in marketing or community services, or a combination of experience and education that fulfills the requirements is preferred
- Experience working with newcomer communities (preferred)
- Ability to speak French or Spanish is required
- Knowledge of human services sector and services offered to migrant workers in Ontario (preferred)
- Familiarity with issues facing migrant workers (preferred)
- Excellent interpersonal, cross-cultural, and communication skills
- Ability to work effectively within a team and independently with mínimal supervision
- Ability to lift 8-10 Kgs
- Demonstrated reliability, punctuality and attendance

**Other requirements**
- A satisfactory Vulnerable Sector Police Check (completed when offer is made)

**Important Notice to Job Applicants**
- Polycultural reserves the right to post internally and externally._
- In support of persons with disabilities, Polycultural asks job applicants with disabilities who require accommodation in the recruitment and selection process, to please advise Human Resources, if contacted for an interview/testing, so that suitable accommodation can be arranged. (In compliance with AODA, 2005, Integrated Accessibility Standards). If you require assistance in sending your resume due to a disability, please contact Human Resources directly._
- We thank everyone for their interest in Polycultural; however, only those selected for an interview will be contacted._
- Polycultural Immigrant & Community Services hires based on merit and is committed to employment equity._
- No phone calls please._

**Job Type**: Casual

Pay: $25.00 per hour

Expected hours: 5 - 20 per week

Schedule:

- Day shift
- Evening shift
- Morni