Account Manager, Premium Club Retention

**Company Description**
At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.
- Meet or exceed renewal targets during all annual retention campaigns.
- Meet or exceed all Dashboard targets.
- Provide exceptional service through inbound and outbound calling campaigns and client meetings.
- Maintain established client relationships; servicing all existing Member accounts.
- Drive an emotional connection between Members and our brand through supporting the ideation, development, and execution of engagement programs.
- Support to all other service initiatives and programs as required including but not limited to the Member relocation events, game day duties, and various Member networking events both in and out of venue.
- Maintain proper financial administration and balancing for all accounts.
- Participate in strategic and innovative thinking exercises to challenge the status quo.
- Work in conjunction with the entire Ticket Sales Membership teams to reach department goals and objectives.
- Participate in special projects and perform other related duties as requested

**Qualifications**:
- 1-2 years of experience in developing sales and service relationships is ideal
- TicketMaster and/or ARCHTICS knowledge is an asset but not essential
- Salesforce knowledge is an asset but not essential
- An ongoing awareness and responsiveness to client satisfaction
- Demonstrated ability to build and develop professional relationships
- Confident user of Microsoft 360 - Word, Excel, Outlook, PowerPoint
- Skillful at listening, understanding and communicating effectively
- A ‘One-Team’ approach toward departmental and company-wide goals
- Proven to perform well under pressure; manage multiple priorities simultaneously
- A self-starter with a mature, professional attitude and presence
- Alert and receptive to shifting demands within a fast-paced, changing environment
- Comfortable and capable of delivering within a deadline-driven environment, utilizing time management
- and organizational skills
- Available to work evenings, weekends and holidays as required
- A positive approach, incorporating integrity, confidentiality and discretion
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._

At MLSE, we are committed to building an equitable, diverse and inclusive organization.