Community Manager

**About Us**:
At Regional Group, we're not your typical real estate company - we're innovators, leaders, and trailblazers with over six decades of experience shaping the real estate landscape in the National Capital Region. Today, we boast a $5+ billion pipeline of commercial, mixed-use, and residential projects in various stages of development in Ontario and Quebec. Additionally, our management portfolio includes over 2.9 million square feet of commercial space and 2,000 residential units. Through our homebuilding division, eQ Homes, we consistently create visionary, award-winning communities that lead the way in home innovation and sustainable living initiatives.

**About the Role**:
The Community Manager is responsible for overseeing day-to-day operations across multiple independent residential communities and reports to the Property Manager. This position involves leading a team of administrative staff at each community while maintaining a strong focus on resident satisfaction and the resident lifecycle. This roving-based position will work at several residential communities, based on the community and team needs, and assists the Property Manager with daily tasks.

**Key Responsibilities**:

- Leads and manages administrative operations and staff across multiple communities.
- Assists with interviews for applicable team positions.
- Provides team member specific performance plan/goal writing and meets with team members to review performance plans/goals. Property Manager to aid as needed.
- Provides feedback to Property Manager for overall team improvement/trainings.
- Monitors and reports on community delinquency and collections efforts.
- Works with legal and collections to recoup outstanding balances.
- Monitors and reports on resident feedback.
- Analyzes resident satisfaction surveys.
- Provides recommendations to enhance the resident living experience and improve resident retention efforts.
- Provides first level conflict resolution efforts.
- Cultivates strong resident relationships by addressing complaints and resolving disputes as positively as possible.
- Escalates complaints to Property Manager as needed.
- Assists with the organization and implementation of community events.
- Provides insight into planning, budgeting, and execution once approved.
- Develop and implement management strategies tailored to the unique needs of each community.
- Works alongside Maintenance Manager to ensure work order satisfaction.
- Assists administrative team in warm calls for resident feedback and provides relevant information to Maintenance Manager and Property Manager.
- Ensures community offices are well stocked.
- Informs Property Manager when supplies need ordered within budgetary restrictions.

**Budget Performance**:

- Identify areas for cost saving improvements to reduce expenditures and/or waste.
- Track financial expenses relating to office expenditures for all communities within the portfolio, monthly.
- Provide reporting to Property Manager as requested.
- Assist with development of annual budgets for all communities.

**Due Diligence**:

- PM level approval for invoices and purchase orders.
- Ensures communities are following established GL pathways and accounting processes.
- Ensure compliance with municipal and federal requirements for multi-family residential housing.
- Attends LTB Tribunal hearings on behalf of Ownership with Property Manager.
- Ensure digital residential files are up to date.
- Review demographics and insurance compliance rates, improving where needed.
- Ensure all required documents are received and stored correctly.
- Assists Property Manager with Standard Operating Procedure feedback.
- Identifies areas for growth.
- Reviews turned over suites with Maintenance Manager to ensure standards are met.
- Attends building handovers from Development with Management Team.
- Assists with office setup.

Performs other duties as directed by leadership or as the position evolves.

**About you**:

- Post-Secondary education or suitable professional training and experience as an alternative.
- 5+ years of progressive experience in multi-family residential management.
- Strong leadership skills, with proven experience managing a team of direct reports.
- In-depth knowledge of the Residential Tenancies Act and Landlord Tenant Board rulings.
- Extensive experience with Yardi
- Experienced in Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint)
- Valid drivers license and operable vehicle are required.
- High attention to detail and data.
- Ability to analyze situations and develop creative solutions.
- Ability to meet deadlines and coordinate multiple projects.
- Excels in a digital environment - ability to create and manage multiple projects using technological solutions.
- Extremely organized and efficient.

**Why Join Us**:

- We empower our people to strive for creativity, uniqueness, and distinction.
- We are actively pursuing portfolio growth opportunities, ensuring continuous