Membership Engagement Advisor

**About the Calgary Chamber**

The Calgary Chamber exists to help businesses reach their potential.

As the convenor and catalyst for a vibrant, inclusive and prosperous business community, the Chamber works to build strength and resilience among its members and position Calgary as a magnet for talent, diversification and opportunity. As an independent, non-profit, non-partisan organization founded in 1891, we build on our history to serve and advocate for businesses of all sizes, in all sectors and across the city.

The Calgary Chamber is an inclusive workplace where diversity of thought - and of people - are recognized, valued and considered essential to achieving our mission.

**Position Overview**

As a member-driven organization, the Membership Advisor will be responsible for stewarding and retaining the Chamber’s membership base. This role supports the execution of membership renewal initiatives, including supporting membership initiatives, membership reporting, stewarding current members and administrative duties associated to maintaining the membership database.

This role is required to function in a fast-paced environment and manage competing priorities. As a motivated self-starter, you are organized, able to chase and follow-up, but not afraid to ask questions when needed. Exceptional communication skills and the ability to converse with all levels of an organization is required.

**Key Responsibilities**

**Membership Engagement and Stewardship**
- Execute all relationship management functions for membership, including stewardship, execution of member benefits, tracking information in the Chamber’s CRM, and supporting members through annual renewals.
- Meet annual membership retention targets.
- Maintain regular and on-going correspondence and communication with all accounts.
- Support data integrity management within our CRM.
- Support with membership administrative duties as required.
- Discuss sponsorship opportunities with members whenever possible.
- Play a role in developing and implementing an overall strategy for membership retention.
- Attend Calgary Chamber events to support the events team on event logistics and engage with our members.
- Collaborate with other units at the Calgary Chamber to identify member opportunities.

**Qualifications and Requirements**
- Post-secondary degree or diploma in a related field
- Minimum 2-3 years of experience in customer service and experience, hospitality, or a related field
- Proven ability to build and steward client/customer relationships
- Must be self-motivated, proactive, energetic and both sales and goal oriented.
- Strong organizational, problem solving and decision-making capabilities.
- Demonstrated initiative and ability to work both independently and with others
- Confident, clear communications and interpersonal skills
- Willing to support on event execution, jump in on projects, and meet tight deadlines
- Must be able to work efficiently and effectively at times under tight deadlines.
- Strong project management skills and the ability to manage and prioritize multiple projects
- Proficiency in Microsoft Office suite and grant management software
- Must be able to take initiative, multi-task and manage competing priorities
- Experience using a CRM is required
- Must be flexible, punctual and adaptable to change

**Reporting Relationships**

**Reports to**:

- Manager, Member Engagement

**Works closely with**:

- Membership Team
- Events Team
- Marketing Team
- Business Development Team
- Policy Team
- Leadership Team
- Accounting Team

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site gym
- Paid time off
- RRSP match

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: Hybrid remote in Calgary, AB T2P 0H3

Application deadline: 2025-01-28