Anti-human Trafficking Manager

**Anti-Human Trafficking Manager**

**Full Time, Permanent**

**35 hours / week**

For forty years, we have maintained a steadfast dedication to our mission: supporting the vulnerable youth who come through our doors. To this day, we remain committed to this duty.

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day. More than a place to stay, we provide 24/7 crisis shelter and transitional housing on-site and in the community, along with comprehensive services including education, counselling, health care, employment assistance, job training and after-care. Since 1982, Covenant House has supported more than 100,000 young people.

As a national leader, we educate and advocate for long-term change to improve the lives of vulnerable youth. This includes influencing public policy, leading awareness and prevention programs and continually building and sharing our knowledge. As a learning organization, we strive for excellence and programs with impact.

We provide life-changing care with unconditional love and respect. We meet youth's immediate needs and then we work together to achieve their future goals.

Thanks to our donors, who contribute 80 per cent of our $44.2-million annual operating budget, we are able to deliver these comprehensive programs and services.

**Overview**:
Covenant House Toronto is a leader in the anti-human trafficking services for youth. The Anti-Human Trafficking Manager works with our anti-trafficking team to support youth to have sustained exits and rebuild their lives. The Manager currently oversees two transitional housing programs designed for survivors, our Advocate team (who support survivors to navigate systems including the legal system), and our trafficking prevention program (Enhancing Outcomes). The Manager plays an active role in assuring continuous quality improvement of existing programs, identify strengths and gaps in existing services and develop and evaluate new programs.

***Responsibilities**:

- Ensure that services delivered to youth in these programs are consistent with Covenant House principles and are responsive to the needs of youth at all stages of their experience with trafficking including prevention services.
- Ensure that services provided to youth are co-coordinated and collaborative with other program departments.
- Identify gaps in service and playing a creative role in program development.
- Participate in the strategic planning process identifying objectives for program areas in their portfolio.
- Oversee quality assurance of program data collection and monitoring program trends.
- Ensure Case Management documentation is complete, and records are compliant with agency guidelines.
- Monitor the AHT programs census, significant incidents, and discharges; attending Case Review and team meetings as required.
- Prepare, implement, and analyze annual budget and service plan.
- Coordinate, approve, evaluate and review departmental policies and procedures.
- Facilitates training of external partners about trafficking directly or indirectly by supporting staff to facilitate training sessions.
- Liaise with community agencies and practitioners to create and maintain high quality services.
- Work cooperatively with the Associate Director Support Services and Community Development and other Program Managers to ensure high quality service delivery in all program service areas.
- Work cooperatively with non-program service areas to identify areas for collaboration and support.
- Demonstrate awareness of organization health and safety policies and programs
- Work with community agencies to identify gaps in service, develop models of care and create opportunities for partnership and potential funding.
- Regular supervision and development of direct reports while maintaining a positive, inclusive and collaborative work environment.
- Actively participates in the Program Management team by providing content area expertise and supporting the agency’s strategic plan and change management activities.
- Work cooperatively with the Associate Director Support Services and Community Development and other Program Managers to ensure high quality service delivery in all program service areas.
- Responsible for developing partnerships and coordinating services with comparable community programs.

**Qualification, Experience**:

- B.S.W. or M.S.W plus minimum 5 years related working experience, including 2 years at a supervisory/program management level.
- Registration with the Ontario College of Social Workers and Social Service Workers and capability to provide clinical supervision is an asset.
- Experiencing working with trafficking survivors and adjacent systems is required.
- Experience with using and implementing a trauma-informed approach in supervision of staff and in working with young peo