Operations & Client Success Manager

3 days ago

Toronto, Canada The Happy Box Full time

**Company Overview**

We’re The Happy Box — a Canadian gifting company on a mission to spread joy and support small businesses. We curate thoughtful, high-quality gift boxes filled with Canadian-made products that celebrate creativity, community, and connection.

**The Role**

We’re looking for an **Operations & Client Success Manager** — someone who thrives on organization, communication, and making things run smoothly behind the scenes. You’ll be the go-to person for ensuring our clients have a seamless experience from the moment they place an order to the time their gifts are delivered.

This is a hands-on role where you’ll juggle logistics, client relationships, and internal coordination — basically keeping the wheels turning and the smiles coming.

**What You’ll Be Doing**

**Client Success & Account Management**
- Be the main point of contact for clients once orders come in.
- Confirm all the details — timelines, shipping info, and any last-minute changes.
- Send invoices, track payments, and follow up as needed.
- Build long-term relationships to keep clients coming back for more.

**Operations & Order Coordination**
- Coordinate post-sale orders with accuracy and care.
- Plan logistics, shipping schedules, and delivery timelines.
- Work with our production team to make sure every order goes out perfectly and on time.
- Help us stay organized and efficient during high-volume periods (like the holidays).

**Sales & Outreach Support**
- Keep our CRM clean and up to date with all client and lead activity.
- Track outreach and performance metrics to support our leadership team.

**Back-Office & Admin Support**
- Keep client records, shipping docs, and vendor info neat and organized.
- Prepare reports for leadership on operations and client accounts.
- Support with inventory and supply management as needed.

**What You Bring**
- 2-4 years in operations, client success, or account management.
- You’re super organized and love checking things off your to-do list.
- Excellent communicator — both written and verbal.
- Comfortable using CRM and project management tools.
- Thrive in a fast-paced, dynamic environment.
- Detail-oriented, proactive, and passionate about great service.

**Why You’ll Love Working Here**
- Be part of a growing Canadian company making gifting more meaningful.
- Work in a creative, collaborative startup environment where your ideas matter.
- Get exposure to both operations and client success — and grow with us.
- Help us champion small Canadian businesses through thoughtful gifting.

If you’ve read this far, you get what we’re about — spreading joy, supporting small Canadian businesses, and creating meaningful gifting experiences.

If that mission hits home, send your **resume** and a short note (just a few sentences) explaining **how you fit this role** and why you’re excited to join.
- **Pro-tip**: to show you made it to the end, include the word **“joyful”** in your note.

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

Pay: $48,922.00-$58,000.00 per year

**Benefits**:

- Casual dress
- Extended health care

Work Location: In person

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