Veterinary Assistant

**Position Summary**

The Veterinary Assistant ensures that the patient receives the highest level of customer service upon entry of the hospital to their final interaction. Through handling patients with treatments, booking appointments and product education, as well as assisting veterinarians conduct appointments and preparing specimens for reference labs to helping with record completion and filing the Veterinary Assistant handles all aspects of the clinic.

**Key Responsibilities/Accountabilities**

Patient Care:

- Aid in the care of the patient by walking them to examination rooms, talking and calming patients, restraining if needed prior to, during and after treatment.
- Assist Veterinarian in conducting appointments.
- Prepare specimens for reference lab.
- Communicate with and educate owners in a compassionate, tactful, professional manner.
- Educate owners on products and medications sold including dietary products and answer questions regarding product purchase/use.
- Create treatment plans and communicate them effectively and thoroughly, with confidence, to clients.

Administrative:

- Update medical records as needed.
- Maintain constant communicate with doctors, and technicians.
- Record necessary information for hospitalized patients.
- Maintain cleanliness of exam rooms, surgery suite, treatment area, all surfaces
- Maintain equipment cleanliness and longevity by vacuuming pet hair from wheels and
- equipment.
- Discard syringes, vials, containers in appropriate containers.
- Complete bookings
- Complete patient medical records and file
- Answers the phone and handles incoming patient needs.
- Keep reception area clean and organized.

**Educational / Certification Requirement**

Completion of accredited veterinary assistant program.

Experience in a fast paced client based, service delivery environment with professionals would be very beneficial.

**Skills/ Knowledge / Competencies Required**

Solid written and verbal communication skills.

Comfortable working in a fast paced, dynamic environment

Ability to work independently on assigned tasks as well as to accept direction on given assignments.

Show critical thinking by understanding logic and reasoning to identify alternative solutions or approaches to problems.

Ability to remain calm in the face of various types of pressure, not allowing emotions to overwhelm attitude and/or performance.

Strong client skills, especially verbal and written communication

Strong attention to detail

Teamwork mentality

Proficient computer skills

Dedication to excellent customer service

Friendly, caring, flexible, respectful, professional

Ability to follow direction, and work within establishes processes with demonstrated initiative to increase efficiency of processes and systems.

Knowledge of the use, care, and storage of veterinary instruments, materials, and equipment.

Knowledge of sterilization techniques to sterilize various instruments and materials.

Knowledge of the instruments, materials, and standardized procedures used in the full variety of

Treatments.

Knowledge of PMS.

**Working Conditions**

This position functions in a patient centric professional environment. This position is physically demanding requiring lifting, standing, walking majority of the day, and is exposed to hazardous materials and physical harm (i.e.: zoonotic disease, bites, stains, cleaning solutions etc.).

**Job Types**: Full-time, Part-time, Fixed term contract

**Salary**: From $20.00 per hour

Expected hours: 27 - 36 per week

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Veterinary Assistant: 1 year (preferred)
- Front desk: 1 year (preferred)
- Customer service: 1 year (preferred)

Licence/Certification:

- Veterinary Assistant Program Certificate (required)

Ability to Commute:

- Lawrencetown., NS B2Z 1L2 (required)

Ability to Relocate:

- Lawrencetown., NS B2Z 1L2: Relocate before starting work (required)

Work Location: In person