Appointment Reminder

2 weeks ago

Edmonton, Canada Divine Jewelry Store Inc. Full time

Divine Jewelry Store Inc. is currently seeking a detail-oriented and proactive individual to join our team as an Appointment Reminder. As a renowned provider of exquisite jewelry and personalized services, we are committed to ensuring an exceptional experience for our customers at every step of their journey.

**Responsibilities**:

- Make outbound calls to customers to remind them of upcoming appointments for jewelry consultations, fittings, or repairs.
- Provide friendly and professional reminders, ensuring customers are prepared and informed about their appointments.
- Confirm appointment details, including date, time, location, and any specific instructions or requirements.
- Assist customers with rescheduling appointments if necessary, accommodating their preferences and availability.
- Document all communication and appointment updates accurately in the company database.
- Collaborate with the sales and customer service teams to ensure seamless coordination of appointments and exceptional customer experiences.

**Requirements**:

- Previous experience in customer service, appointment scheduling, or a similar role is preferred.
- Excellent verbal communication skills, with a friendly and engaging phone manner.
- Strong organizational skills and attention to detail to ensure accurate recording of appointment information.
- Ability to work independently and manage time effectively to meet daily appointment reminder targets.
- Positive attitude, patience, and empathy when interacting with customers.
- Flexibility to adapt to changing schedules and prioritize tasks as needed.

**Why Join Us**:

- Competitive hourly wage and opportunities for performance-based incentives.
- Collaborative and supportive work environment with a focus on professional growth and development.
- Opportunity to work with a prestigious brand known for its quality craftsmanship and exceptional customer service.
- Be part of a dynamic team dedicated to creating memorable experiences for our customers.
- Full-time and part-time positions available, offering flexibility to accommodate different schedules.

Pay: $22.35 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

Work Location: Hybrid remote in Edmonton, AB T6W 0G1

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