Business Analyst

**Responsibilities**:
CLD (Client Lifecycle and Digital) is the global cross-business client management division of Global Business Service Unit (GBSU) for Societe Generale. CLD’s mission is to deliver a state-of-the art digital platform, targeting both our staffs and clients and covering pre-trade, execution and post-trade activities, and to grow our client knowledge and deliver a seamless experience through the client lifecycle, whilst protecting the Bank.

Within CLD, the CLT (Client Lifecycle Transformation) department is an IT team and has primary responsibility for:

- Build, Maintain and Provide technical support to the core systems that are used by global CLD team, in particular the next generation of KYC tools.
- Innovate and Provide automated solutions to local and global CLD team

CLT achieves this while promoting a collaborative and innovative environment for its IT professionals.

**Day-to-Day Responsibilities**

As a member of the CLD/CLT team in charge of CMT (Case Management Tool), you will be responsible for:

- Work in team-oriented environment, defining and supporting business and transversal systems.
- Reach out to users to understand their activities
- Propose and perform tools configuration to maximize user value
- Train users/managers
- Gathering the local requirements
- Testing and validating the developments for AMER
- Communicate new features to the users and accompany deployment.
- Coordination between IT teams and GBSU/CLD users in AMER and with the different project stakeholders globally
- Give clear and consistent reports to the clients and management
- Follow SG policies and procedures like change management, project governance and software configuration management.

**Profile required**:
**Technical Skills**
- Strong analytical skills
- Experience in case management tool is a plus
- Previous experience in PEGA workflow tool is a plus
- Experience in client service / relationship activities is a plus
- Knowledge of Excel is a plus

**Project Management and transversal coordination**
- Mastering of all the different steps of a project cycle from scoping to execution phase
- Ability to onboard people on a project and to keep the momentum during all the phases of the project
- Ability to find the consensus with all stakeholders when necessary
- Strong coordination skills and capacity to drive several and different contributors and stakeholders
- Capacity to identify project risks and to identify mitigation action to deliver on time
- Ability to adapt communication to different level of interlocutors from Operational Teams to C-Level

**Competencies**:

- Excellent verbal and written communication skills
- Ability to work in an international and distributed team environment
- Strong team player.
- Critical thinking and problem-solving skills
- Meticulous capability to plan, organize and coordinate tasks and people
- Knowledge on KYC is a plus
- Ability to read and speak French is a plus
- Ability to travel to Societe Generale offices in America.

**PRIOR WORK EXPERIENCE**

**Required/Must have**:

- 5 to 10 years experience in similar context

**What we do differently at Société Générale**
- Competitive compensation & benefits offering, including but not limited to:

- Minimum of 20 days **Vacation days** + 4 **personal days**:

- Supportive Maternity, paternity, parental and adoption leave policy
- **Health spending **($2,000/year) and **personal spending **($1,000/year)** accounts** with 75+ eligible reimbursement categories (health, training, electronics etc.);
- Fully sponsored virtual** healthcare assistance **and **Employee Assistance Program **to you and your immediate family;
- There are many Employee Resource Groups** (ERG) to engage with **such as Pride and Allies, American Women Network, Black Leadership Network, One planet, etc.
- We foster a **culture of continuous development** by encouraging our employees to seek improvements through various **training programs **(online training and coaching platform such as Coursera, GoFluent, PluralSight, First Finance, and others)

**Why join us**:
**Why Join Us**

It is with a long-term approach that we are engaging with the world as it is today: a world in which economic development goes hand-in-hand with environmental and social progress.

As a result, we made Team spirit a central value at Societe Generale Canada. We work together to be able to offer each employee the tailored approach they require to grow.

As soon as you arrive, you will be integrated into our teams and will learn every day alongside experts, who will support you in your task.

Get ready to join an innovative company where you can bring your full self to work and evolve with forward-thinking individuals to build the bank of tomorrow

**Business insight**:
**About us**

Expanding its activities in Montreal, Société Générale Group is a large multinational bank that counts 130 000 employees located in more than 60 countries around the globe.

At So