Quality Assurance

1 week ago

Brantford, Canada Copeland Full time

**Major Areas of Accountability**:
**Quality Shipping Assurance**
- Providing a double check that all large freight shipments meet the Copeland quality standard for packaging.
- Need an Copeland Quality Shipping Assurance stamp, sticker or tape.
- Make sure that all packaging and shipping labels be clear, concise and mirror what the packing list indicates.
- Working closely with the communicator / account manager to ensure that order are shipped as per the requested freight company.
- Ensuring that all sample product for customer testing is labeled properly and shipped as instructed.
- Supporting and assisting the shipment of rush / breakdown orders as required.
- Providing timely information on weights and dimensions for those customers who pick-up.
- Supporting the communicator team when shipping information / documents are required.

**Special Inspections & Warranty**
- Work with Customer Communicators to coordinate warranty claims from the customer warranty portal accurately and in a timely manner
- Issue all special inspection tags and ensure proper process steps are completed and recorded
- Complete all preliminary inspection testing and work with the Technical team to issue customer inspection reports

**RMA’s and Freight Claims**
- Support the RMA process for damaged/warranty product (handle quarantine and disposal as needed)
- Facilitate and submit all required freight claims with Carriers

**Participate in Cycle Counting**
- Doing cycle counts through coordination with cycle count coordinator.

**Job Requirements**:

- 1-2 years of sales/operations experience
- College Diploma with a sales/operations background (or equivalent)
- Willingness to learn
- Strong communication skills
- Strength/comfort with Salesforce and DOMO preferred
- Strength/comfort in Microsoft Excel, SharePoint, and Microsoft Access required
- Forklift license is preferred
- Experience with Oracle is preferred
- Authorization to work in Canada - Sponsorship will not be provided for this position

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