Associate Director, Program Delivery

**About Queen's University**

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

Come work with us

**Job Summary**

Reporting to the Associate Dean, PGP, and working closely with the Academic Directors and Program Directors, the Associate Director, Program Delivery is responsible for the overall operations of the PGP department. This role is responsible for strategy development, direction and execution of PGP programs. The Associate Director, Program Delivery is responsible for leading a team of staff in delivering and enhancing the high level of customer service that has contributed to the success of these programs, which includes overseeing the administrative and logístical functions required to run a customer service focused organization. The incumbent will develop and implement systems, procedures, and policies for the efficient and effective running of PGP programs. The Associate Director, Program Delivery will take a leadership role within the Smith School of Business by creating strong relationships among several departments within the organization to ensure a smooth overall execution of our programs as it relates to program delivery.

The Associate Director, Program Delivery will establish best practices by developing, recommending, and implementing systems and procedures for the efficient and effective running of all professional graduate programs at Smith School of Business. This position work closely with Program Directors to ensure that staff supports the high academic and business standards in the overall smooth running of these programs. The Associate Director, Program Delivery’s responsibilities include activity and priority planning and coordination, policy and procedure analysis and adaptation, staff supervision and human resources functions, and communications and information management. This position also involves responsibility for the planning, coordination and implementation of special projects or functions that are integral to improving the operation of the department.

**KEY RESPONSIBILITIES**:

- Responsible to the Associate Dean for the overall operational support of the PGP Programs.
- Work closely with PGP Program Directors and Academic Directors to ensure that the office staff supports the high academic requirements and standards of the programs.
- Manage and oversee all operational aspects of the PGP Programs. Lead a customer-focused team of staff that provide support and services to faculty and students. Responsible for providing high level support to the planning and preparation of day-to-day program delivery.
- Plans, prioritizes and manages the work of administrative staff and provides strategic and tactical advice, guidance, and coaching to staff. Fosters and supports the creation of a team environment.
- Assesses staff training and development needs, and ensures that employees receive orientation and training to improve and sustain performance. Supports and encourages individual career/professional development
- Manage the complex administration and operation of the Professional Graduate Program program's front office. This includes planning and coordinating activities, faculty interface, cost control, budgeting, information and procedures; monitor all aspects of program delivery; evaluate and interpret policy and procedures and suggest modifications to increase efficiency and effectiveness.
- Responsible for human resource management of PGP Program. Provides leadership, direction, motivation, professional training and development.
- In consultation with Executive Director, Finance, responsible for overseeing and managing program budgets and ensuring expenditures are appropriate.
- As a member of the management team, involved in the creation of annual and longrange plans for PGP Programs. This includes the department budget, department staffing plans, program goals/objectives, etc.

**REQUIRED QUALIFICATIONS**:

- Master of Business Administration degree, with five or more years’ experience in an equivalent role.
- Proven experience in a senior management and leadership role.
- Demonstrated effectiveness working in a team environment.
- Demonstrated experience creating or fostering diverse and inclusive environments
- Experience in policy setting or writing.
- Familiarity with university environments. A sound knowledge of university regulations and policies and an understanding of the organization and operation of Smith School of Business are additional assets.
- Experience teaching on or managing graduate level programs is considered an asset.
- Consideration will be given to the equivalent combination of education and experie