Volunteer & Foster - Foster Facilitator Full Time

**Winnipeg Humane Society -Job Posting #2024-03-07
**Date**: September 6th, 2024

**Position Title**:Foster Facilitator - Full Time
**Department**:Volunteer & Foster

**Reports to**:Manager, Volunteer & Foster

**Classification**:Union

**Rate**:$17.06 - $22.12/hour
**Hours**: 40 hours/week; Some weekends required

**Days/Times of shifts will vary/change**

**Start Date**: ASAP

**Closing Date for Applicants**: September 11th, 2024

**Purpose**:
Responsible for providing excellent service to carry out foster volunteer-animal appointments.

Perform volunteer foster-animal recruitment matches, schedule appointments, and follow-ups to

determine the health-wellness of foster animals and provides support to the foster volunteer.

**Position Summary**:
The Foster Facilitator establishes relationships, communicates, and engages with foster

volunteers to ensure a positive animal-foster volunteer experience. Regular, daily involvement with

other WHS departmental staff, volunteers, vendors, and community partners.

**Who we are**:

- One of the oldest, largest, and most recognized registered Non-Profit charities in Manitoba

funded primarily by donations and events.
- An innovative community service organization committed to protecting animals from

suffering, and to promoting their welfare and dignity.
- A team of generous partners, donors, hardworking volunteers and committed staff united in

the belief that every animal deserves dignity and love.
- Always growing, changing, and adapting to meet the expectations of the community and the

needs of Winnipeg’s animal population.

**Duties and Responsibilities**:
1. Develop and maintain positive working relationships with foster volunteers.
2. Communicate with the Volunteer team on foster volunteer statuses.
3. Provide excellent service to foster volunteers through appointments (pick up, returns, clinic,

4. Organize and return supplies for foster volunteers and account for equipment loaned.
5. Provide foster volunteer follow-up calls to schedule any health exams, vaccination, and

spay/neuter surgeries as required.

6. Schedule pick-up and return appointments for foster animals.
7. Maintain foster supplies in an organized manner.
9. Assist the team with foster volunteer appreciation events and recognition programs.
10. Support the Animal Intake team with daily clean-up tasks.
11. Communicate with internal and external contacts via bulletins, virtual meetings, telephone,

12. Participate and contribute to team meetings.
13. Maintain data entry, volunteer foster files and foster animal notes in the database.
14. Help as needed in all areas of administration, including answering phone, responding to

15. Other tasks as reasonably assigned.

**Standards of Performance**:
1. Keeping the mission of the Winnipeg Humane Society in the forefront when performing
job duties, as well as when representing the Winnipeg Humane Society both inside and

outside of the shelter environment.

2. High standards of customer service.
3. Communicate effectively with all departments, volunteers, and customers.
4. Confidentiality is maintained on all matters pertaining to the WHS.
5. Exemplary level of care provided to all animals in accordance with The Winnipeg Humane

Society’s mission, policies, and practices.
6. Reliability and diligence in position.

**Accountability**:
Directly accountable to the Manager, Volunteer & Foster and maintain confidentiality on all matters

pertaining to the Winnipeg Humane Society.

**Authority**:
Authority to perform all assigned duties and responsibilities within established policies and

procedures.

**Interpersonal Relationships**:

- Regular, daily involvement with other WHS departments, volunteers, and customers.

**Abilities, Skills & Knowledge**:

- Basic knowledge of animal care, animal behavior, and health issues.
- Excellent attention to detail and accuracy when completing all tasks.
- Excellent problem-solving skills.
- Excellent oral and written communication skills.
- Good computer literacy in MS Office 365 (Word, Excel, Outlook).
- Exemplary customer service skills.
- Ability to handle sometimes large, unruly dogs or fractious cats.
- Good time management and organizational skills.
- Must be able to work independently and as a team.
- Ability to work under mínimal supervision.

**Education, Training & Experience**:
1. High School Diploma or Equivalent.
2. More than 6 months and less than or including 12 months experience required.

**The following qualifications are desired and would be considered assets**:

- Experience working with volunteers.
- Experience working with a non-profit.
- Any previous animal health care experience.
- Fear free certification.

**Exemplifies Winnipeg Humane Society’s Core Values**:

- We let empathy guide our commitment to animal welfare and approach to all individual

beings, people, and animals alike.
- We value and accept each other.
- We are committed as an organization to lead with integrity and acco