Receptionist

**Richmond Country Club**

**Our Racquets & Athletics Team is hiring a Receptionist**

**Job Type**: Hourly-basis, Part-time | Pay: $17.50 per hour | 5-hour shifts | 11-15 hours per week | Required: Mondays & Thursdays from 4 pm to 9:30 pm

**Join a diverse and talented team at the Richmond Country Club**

We are looking for an enthusiastic, sincere, and authentic individual, who is passionate about hospitality in a country club setting where we offer fun, lively shifts in a beautiful and social environment, entailing a lot of teamwork and professionalism. No matter which team you work for, in the RCC family, we value each other and truly believe that every individual’s contribution can make a positively impactful difference for our esteemed members and colleagues.

**About this Opportunity**

The Richmond Country Club (RCC) is recruiting an **Hourly part-time Receptionist **to join our Racquets & Athletics team and reports to the Director, Racquets and Athletics (DRA). The Racquet Office Receptionists are accountable for providing customer service in the day-to-day operation of the club and completing administrative work as required by the DRA, and other department heads. The Receptionist will work as a cohesive crew with the interconnected departments to deliver exceptional service to the membership.

**Who You Are**

We need an individual who possesses integrity and accountability to ensure that Richmond Country Club’s professional standards are met with kindness.

**What are we looking for and what can you bring to the table?**

The RCC’s Office Receptionist (duties):

- Greets members and guests in a friendly and energetic manner.
- Attends to the members requests promptly.
- Answers all incoming calls and direct to the proper area in the Club or assist the caller with the inquiry.
- Controls the main switch board for the club. Transferring calls to other departments, take reservations for dining, answering general questions for the club.
- Monitors and administers Racquets, Athletics, Aquatics rules and procedures.
- Assists all departments with administrative assistance when needed.
- Assists Racquet Office Supervisor or Director, Racquets & Athletics when needed.
- Handles shipments that come through the club.
- Communicates any messages with other departments.
- Monitors the front/side door cameras, confirms that all guests are registered.
- Arranges for courier services as needed.
- Accepts and direct incoming deliveries.
- Key Fobs - Responsible for issuing key fobs and providing administration with the appropriate billing record.
- Lockers - Responsible for updating locker information, maintaining locker records, cancel lockers when required, and assign lockers to members as they become available.
- Assists members with court bookings.
- Accepts guest credit/debit payments.
- Bills members for all purchases i.e., merchandise, guests, restringing, tennis and fitness lessons.
- Carry out opening and closing procedures.
- Schedules appointments for members.
- Assists members in signing up for classes.
- Prepares balls and attendance sheets for league sport events and social events.
- Prepares club gift certificates and maintains records as required.
- Takes dining room and event reservations.

**What makes you a great fit?**
- 1-year minimum working experience in a similar Administrative role
- Preferrable environment: experience in office or fitness center reception

Must haves:

- Strong communication skills
- The role demands multi-tasking
- Good interpersonal and organizational skills
- Detail oriented
- Dependable and punctual
- Work quickly and accurately
- An energetic attitude
- Enjoy working with a team
- Flexibility to meet work shift demands including holidays and weekends is essential

**Shift Requirement**:

- **Schedule**:5 hours per shift,2 days per week on **Mondays and Thursdays from 4 pm to 9:30 pm.**:

- **Hours of Work**: 11-15 hours per week
- **Flexibility**: Flexible to work weekends and holidays is required
- **Start Date**: As soon as possible
- This position has potential to be year-round. The individual must be flexible to work weekends and holidays; and would work 40 hours/week during the peak season if this turns into a full-time position.

**More information on the role**:

- **Job Environment**:On-site only,Indoor office environment
- **Salary**:Starting $17.50
- **Ability to commute/relocate**: Richmond, BC- reliably commute or plan to relocate before starting work (required)

**The Racquets & Athletics Operations**:
Racquets and Athletics

The Racquets and Athletics team consists of and looks after the following activities: Tennis
- four indoor and four outdoor courts; Pools and swimming lessons; Gymnasium and Fitness studio including guidance from certified professional trainers and pros in the field; and Summer camps. The Racquets Reception provides and manages the activities and schedules.

**What’s it like to work for RCC?**
- ‘to provide our members