Technical Team Leader

**Role and Responsibilities** **Technical Team Leader - Delivery Support** **Role And Responsibilities** If you’ve taken a plane to any destination in the world, chances are, your pilot was trained by CAE. With its strong customer focus, the Digital Accelerator team is dedicated to elevating the training experience to make pilots the best they can be. **Here are few reasons why folks love working at CAE** - Meaningful work that drives professional development - Ability to enter and grow within the technology industry - Work in a collaborative environment - Be part of a high-performance team **What We Have To Offer** - Benefits: fully flexible for you to choose what is important - Retirement: Defined Benefits Retirement Plan & Group Registered Retirement Savings Plan (RRSP) - Financial Perks: Employee Stock Purchase Plan & numerous corporate discounts - Personal and Family Programs: Physical Wellness Plan & Supplementary Maternity Plan - Work-Life Balance: Flex time & California Fridays all year - Fun at work: social and community events all-year round **Your mission** Ensuring the effective functioning of the delivery support daily operations, successful project delivery, and the continuous improvement of the team's skills and capabilities. The role requires a combination of technical expertise, leadership skills, and the ability to communicate effectively with both technical and non-technical stakeholders. Management and Operations - Organizes and coordinates the activities associated with installation, deployment and upgrade of software, hardware and network facilities as it relates to the endpoints environment. - Oversees the daily activities and personnel associated with providing technical support. - Ensures the team meets service level objectives to support CAE business and operations - Assists in the development of processes aligned with the business requirements and provides support in managing objectives for the team - Selects, develops, and evaluates personnel to ensure efficient support - Assists in the preparation of operational strategy / roadmap / standards / policies / methodologies and best practices - Ensures highest level of user experience by continuous reviews of users’ surveys / feedback and making appropriate adjustments to improve on services - Collaborates with Global IT teams to ensure alignment - Coordinate the resolution of escalated issues KPI / SLO / IT Compliance Management - Reviews inbound work queues & distribute workload to meet target KPI’s - Reviews and provides service level, metrics and trends to IT management - Adheres to company (and company customers) security requirements (Export Control, Clearance level) Leadership - Sets goals and reviews through 1-1 with staff - Works with team members to ensure career / personal development and engagement - Ensures all staff are trained and aware of policies and practices (including Code of Conduct), and acts as a role model - Reviews and responds to staff comments & feedback using corporate online platform **Your Qualifications** Soft skills - Ability to build relationships and co-operate will stakeholders on all levels (Executives, Managers, Staff, External suppliers and Contract personnel) - Excellent Time management and quick problem-solving skills - Ability to multitask and prioritize intense workload for self and others Technical skills - Experience within IT industry with a record of successful planning and people management - Recognized IT qualifications in ITIL or similar methodologies is an advantage - Working knowledge of Technical management, Support and Projects Management - Experience in reporting, dash-boarding results using BI tools (Power BI) - Experience in coordinating and managing third party vendors and SLA’s - Interpersonal and communication skills (both verbal and written) to bridge gaps between the business and technical people Join the driver of change at CAE: our next growth horizon will be reached above all through digital innovation for our customers' success. LI-CL1 **Position Type** Regular CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. **Equal Employment Opportunity** At CAE, everyone is welcome to contribute to our success. With no exception. As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team. At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age. The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.