Agent, Customer Service

**We invest globally and act locally for a sustainable impact in communities**

As a global real estate industry leader, our mission is to generate long-term value for our 6 million depositors in Quebec and to have a positive environmental and social impact on both the people who work for us and the businesses that call our properties home. We develop and invest in real estate assets and projects that help enhance the urban fabric of communities in the midst of renewal, and create lifestyles in tune with the changing needs of the occupants of today and tomorrow. Our vision: to invest in a way that maximizes value and sustainability as we bring human-scale developments to the world.

**Ivanhoé Cambridge is**:

- **C$69 billion** in assets in the office, retail, industrial, logistics and residential markets
- Strategic investments in a worldwide portfolio over **1,200 properties **strong
- A **diversified, multitalented team **committed to creating spaces that bring people together to live, work and play
- Office environments designed to foster collaboration and creativity, rooted in a flexible, technology-enabled experience

**Digitally connected, sustainable and state-of-the-art: A workspace that meets your expectations**
- New work spaces that make teamwork easier than ever and spark creativity at every turn
- The flexibility and technological tools you need to take your performance to new heights
- A barista, snacks and special theme meals, employee lounges and outdoor patios, complete with therapeutic lights to keep you at the top of your game
- Tuition and professional development fees reimbursed to empower your career advancement
- Time to devote to charitable endeavours so you can leave your personal mark on the communities where we work and invest
- A stimulating, supportive and inclusive environment where your health, safety and well-being are our top priorities

**Join a team of passionate people**

Are you known for your creativity and your ability to advance best practices? Are you passionate about managing change and driving digital transformation? Do you view change management as an important factor in achieving strategic objectives and transforming digital culture? Do you enjoy training and coaching co-workers to equip them to work independently? Are you keen to contribute to rewarding projects? Do you have a talent for influencing others and identifying ways of aligning efforts and creating value to promote the growth and development of individuals, teams and the organization as a whole? Are you a resourceful professional with a solid understanding of how to integrate teamwork and performance? Then this is your chance to work with a dynamic, collaborative and engaged team of professionals.

**Department** : PVM

**Position type** : Salaried

**Pursue an exciting career in an industry in the midst of transformation **

You will be responsible for tasks related to the reception, to greeting clients and visitors, and to giving out information. You must be flexible and able to perform any tasks related to both information booths at Place Ville-Marie (PVM).
- Common tasks to the booths in the shopping centre and 1 Place Ville-Marie:_
- Be proactive when greeting the building's clients, tenants and entrepreneurs;
- Provide directions to visitors in the PVM shopping centre, the PVM property complex and the underground pedestrian network;
- Answer information requests, either in person or by telephone;
- Take note of the upcoming calendar of events and construction work and direct clients properly;
- Inform visitors on the location of various tourist attractions and particular events in the area;
- Ensure that the information booth is always impeccable and be sure that pamphlets, brochures and other information tools are always stocked;
- Collect and register lost/found items;
- On a daily basis, update an analysis system for requests received and services performed, as well as the comments and suggestions collected during the day, and update the Excel file;
- Collaborate with on-site security personnel to ensure that the integrity of the building’s public areas is respected (e.g. inform security of the unauthorized sale of objects, unauthorized filming, loitering individuals, people not respecting the tobacco law, etc.);
- 1 PVM: Supervise and monitor the special services offered to tenants via the welcome booth. Special services include umbrella loans, Bixi bicycles, lost and found, and other related services;
- Send complaints and comments received to the departments concerned;
- Upon request, replace the other information booth agents for absences or during high-traffic periods, among others;
- Perform all other related tasks requested by his/her immediate supervisor or related to his/her functions.
- Specific tasks for the shopping centre booth:_
- Inform clients and visitors, as well as merchants, about the current promotional events;
- Sell gift certificates/cards and maintain the petty ca