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Hospitality Growth Manager
3 weeks ago
**Who we are**
At Rocky, we feel our best in nature and we feel our best when we nurture ourselves with nature. That's why for 25 years we've been students of this glorious Earth**— formulating everyday essentials that nurture your skin, body, and hair, all crafted with care here in the Canadian Rockies.
Like nature, we're growing. With 13 stores open in Western Canada, we're expanding nationwide — starting with two new locations in Ontario this year: Upper Canada Mall in Newmarket and Sherway Gardens in Etobicoke.
Our new stores are designed to bring nature indoors. Crafted from natural materials, they guide customers through immersive sensorial experiences anchored by our signature sink — unique to each location.
Growing our culture-focused team means finding those who share the belief that we are a part in the greater ecosystem, working together to make a positive impact in our communities and for the Earth.
Are you a natural fit for the new world of Rocky?
**The position**
The **Hospitality Growth Manager** is responsible for growing the brand footprint across Canada in key markets, specifically Alberta, Ontario and British Columbia, through the hospitality portfolio. This includes hotels, specialty accommodations, restaurants, spas, and vendor accounts. This position focuses on business development through identifying and nurturing partnerships that align with Rocky values, ethos and growth strategy. Passionate about delivering exceptional customer experiences, the Hospitality Growth Manager has strength in building relationships, connecting with partners, and sharing our products with them. Helping and supporting partners isn’t just part of the job—it’s a genuine passion.
**This is a permanent full-time position working Monday through Friday in a hybrid capacity, requiring a minimum of three days per week onsite at our workshop in Canmore, Alberta.**
**What you'll be doing**
Hospitality Partner Growth
- Meet or exceed budget targets by driving revenue growth through proactive customer portfolio development
- Identify opportunities for growth within the current portfolio
- Arrange meetings (both in-person and virtual) with potential new partners
- Analyze sales data and performance metrics to identify opportunities for growth
- Keep informed of market trends and competitor activities to inspire strategies and inform business decisions
Hospitality Partner Relationships
- Establish strong relationships with hospitality partners, understand their needs, and act as the main point of contact
- Proactively manage and nurture relationships with all partners, identifying opportunities through regularly monitoring of all account activity
- Negotiate and establish pricing with new and existing partners
- Educate partners on products, features, benefits, and provide training assets
- Schedule regular on-site visits to partner locations to ensure alignment with brand standards and guidelines
- Resolve any issues or concerns raised by partners in a timely and professional manner to maintain strong and positive relationships
Hospitality Partner Administration
- Support the Strategic Partnerships Coordinator in maintaining up-to-date records of the hospitality portfolio and update information as needed to ensure accuracy
- Process orders, ensuring accuracy in pricing, quantities and delivery dates
- Monitor inventory levels, ensuring products are properly stocked and available to meet partner demand
**Does this sound like you?**
- Minimum 5 years' experience in B2B sales, account management, or business development in hospitality sales required
- Bachelor's degree in Business Administration or Marketing
- Valid driver's license and ability to travel locally and nationally is required to visit partners
- Demonstrated success in negotiations, effectively engaging partners to drive meaningful business outcomes
- Proven experience in analyzing data and tracking performance metrics to drive business decisions
- Knowledge of the hospitality industry and trends is required
- Strong communication skills with the ability to manage relationships, ensuring long-term satisfaction and retention
- Proven ability to build trust, resolve conflicts, and navigate high-pressure situations with professionalism and confidence
- Proficiency in Microsoft Office, including Outlook, Teams, Work and Excel, and other systems as required
- Experience with productivity tools is an asset (Asana, Dropbox, WeTransfer)
- Enterprise Resource Planning (ERP) experience with NetSuite is an asset
- Customer Relationship Management (CRM) experience with HubSpot is an asset
**What's in it for you?**
- Significant product discounts and quarterly allowances
- Subsidized group medical and dental benefits for you and your family
- Share in Rocky’s success - _The Great Game_ profit sharing program
- Generous paid annual vacation and personal days
- Healthy lifestyle support through an annual allowance
- Access to a dedicated Rocky coach to help yo
