Job Id #31372: Recreation Support Clerk

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason
- **Job ID #31372: Recreation Support Clerk**:

- **Note: This is a periodic posting for all temporary part-time vacancies. Applications will be considered from November 1, 2025 - April 30th, 2026.**:

- **Union**: CUPE Local 5167
- **Job Description ID #: 2572**:
**SUMMARY OF DUTIES**

Reporting to the Supervisor, Customer Support Services,, or Project Manager, Special Event Planning. The Recreation Support Clerk provides clerical support for the daily operations of recreation facilities, rental administration and service desks within assigned portfolio/district.

**GENERAL DUTIES**

Receives and answers routine inquiries from reception staff, public and internal City staff. Refers escalated inquiries, requests, complaints, and concerns to appropriate supervisor/manager for follow up.

May be required to provide reception, administrative and customer service duties directly to customers, clients, program participants and volunteers.

Assists with the daily cash management of the facility/site with training, float maintenance, bank deposits, and petty cash while ensuring compliance within Divisional and Corporate guidelines. Discrepancies are reported to supervisor for follow-up.

Assists with hiring process and training of part time and full time reception staff as required.

Supports the membership/rental/registration processes and procedures for assigned district/portfolio.

Maintains confidentiality of customer information and other records with a high degree of integrity and respect for privacy.

Works to resolve customer service issues to foster and support customer relations.

Types and word processes correspondence, reports and forms from copy.

Coordinates Brinks pick-up for assigned district/portfolio following Divisional and Corporate Procedures.

Prepares refunds and cheque requisitions as directed for manager review and approval.

Reviews accounts receivable report and follows-up with customers to ensure accounts are in good standing for facilities or area of responsibility within district/portfolio. Follows up with customers with Non-Sufficient Funds payments.

Receives invoices within AP Workflow and prepares for supervisor/manager review and approval.

Accurately applies approved credits to accounts.

Prepares reception monthly reconciliation for assigned district/portfolio for supervisor review and approval. Reports issues and concerns to supervisor.

Input Journal Transfer Requests for Manager approval following Finance & Administration procedures.

Setup and maintain a filing system for correspondence, financial records for district/portfolio, reports and documents in accordance with divisional procedures.

Sorts and distributes incoming and outgoing mail (including picking up and dropping off at Recreation Administration Office), faxes and courier packages.

Prepares Human Resources forms such as absence reporting, or other forms as directed for approval by supervisor or manager.

Inputs and retrieves data using software such as PeopleSoft (as required), Excel and Legend Software as requested by supervisor or manager.

Participates in team monthly meetings and sub committees to regularly review business processes and procedures.

Orders and maintains inventory control of office supplies within the approved budget limits for approval by supervisor or designate.

Opens and closes recreation facilities by following facility opening procedures, lock-up and alarm setting procedures.

May be required to send work orders to Facilities Help Desk.

Assists with hiring process of staff as required by setting up and scheduling of testing and interview times. Assists with the collection and completion of new hire paperwork.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Performs other duties as assigned which are directly related to the major responsibilities of the position.

**QUALIFICATIONS**
- Previous business office experience normally acquired through a combination of secretarial and administrative courses and relevant work experience. Experience in related recreation work environment preferred.
- Demonstrated practical knowledge and skill relating to the management of an office environment. Must have good knowledge of business English and office procedu