Science Store

**Permanent Part-Time**

**(10 to 20 hours per week)**

**Position: Science Store & Snack Lab Team Member**

**Reports to: Manager, Science Store**

Science World is a mission-based, charitable organization that supports the development of STEAM (Science, Technology, Engineering, Art & Design and Math) literacy across British Columbia. Our mission is **_to ignite wonder and empower dreams through science and nature_** and our purpose is **_Science for All_**.

Our _Science for All_ strategy is to revitalize Science World with a substantial capital plan to replace critical infrastructure, enhance the visitor experience and develop new content across all our channels under the themes of Regeneration of the Planet, Human Health, and Inclusion. Our plan is to ensure that people throughout British Columbia, especially under-represented communities, have access to high quality, informal STEAM learning. Through our onsite, online and outreach programs, Science World seeks to spark curiosity and wonder in STEAM and support development of talent across communities in the province.

As part of our team, you will join a diverse community that acknowledges everyone’s unique talents and empowers people to do what is right for our visitors, our members, our volunteers and each other. You will work in an environment where we believe in developing our employees and growing their strengths, while focusing on our values**:Curious, Playful, Inclusive, Relevant** and **Collaborative**.

**Position Description**:
**Responsibilities**:

- Confer with Science Store Manager or the on-duty keyholder at the beginning of your shift to review set-up and shift requirements to ensure our retail spaces are operated efficiently and opened / closed on time
- Provide customers with friendly, responsive service in our retail spaces, including:

- performing proficient and accurate operation of our sales cash register and point of sale (POS) system
- preparing, selling and cleaning up food and beverage offerings
- Ensure the accuracy and efficiency of all daily cash and card transactions, including end of day reconciliation
- Assist with receiving stock, shelving, displays, promotions, and merchandising of our retail spaces
- Resolve or escalate any customer concerns in a timely and professional manner
- Maintain tidiness and cleanliness in our retail spaces by completing hourly, weekly, and monthly tasks
- Utilize tools and resources to facilitate learning in Science World by performing product demonstrations to visitors
- Perform administrative duties as needed and assist in the smooth operation of all ancillary services
- Operate within the philosophy, culture and values of Science World
- Perform other related duties as required to fulfill any changing business needs of this role

**Experience & Abilities**
- Experience in sales, customer service, retail or tourism considered an asset. Minimum high school diploma preferred
- Strong customer service and verbal communication skills. Must be able to relate to / handle visitors on various levels
- Must have a polished and professional appearance and manner
- Flexible and able to work in a busy / changing environment
- Self-motivated and team-oriented with the ability to task-switch
- Ability to take initiative, troubleshoot and problem solve in a timely manner
- Able to stand for minimum of 5 hours and lift to 10 kg to assist in receiving shipments
- Must be available to work flexible hours, including evenings, weekends, statutory holidays and school breaks. Minimum availability of 64 hours per month is required, with at least one workday on the weekend.

This is a unionized position represented by CUPE 1004. The compensation rate is $20.41/hour.